Director of Operations

Job Description

Job Description

Overview

Who we are:

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

• Unmatched Culture
  Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

• Growth & Advancement
  We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

• Benefits and Perks Created to Support You
  Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities

Director of Operations:

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a state Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region.

Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. You'll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients.

Travel required

Qualifications

A day in the life:

• Ability to create/implement policies for respective state.
• Oversee client onboarding.
• Coordination of scheduling.
• Overseeing the management of schedules and cancellations.
• Submitting authorization requests to insurance companies.
• Oversee maintenance of CRM system.
• Ensuring the utilization of client hours and therapists’ availability.
• Monitoring client’s insurance plans and Eligibility.
• Collaborating with Talent Acquisition team to ensure talented hires.

• Attending job fairs

• Posting/sharing jobs on Job posting platforms and social media

• Marketing initiatives to spread brand awareness for patients and candidates.
• Strategic planning to grow state.
• Collaboration with other members of the management team to build and enhance internal strategies.
• Other tasks as assigned.