Technical Service Advisor
Johnstone Supply, The Balsan Group
HVAC Technical Support Specialist
We're looking for a HVAC knowledgeable candidate who has problem-solving skills and customer service abilities to join our team.
Essential Job Functions:
- Collaborate with sales and marketing to provide technical training for customers and company staff
- Develop customer relationships by fielding calls from them and providing technical support
- Provide on-site equipment start-up assistance
- Works closely with vendors to find answers for customers in technical and other needs
- Uncovers and communicates sales and lead information to outside sales staff and management
- Works with inside sales to provide technical support with sales quotes and orders
- Works with area managers to fill in needs of the company in other areas
- Recommends sales promotions, equipment and parts to customers
- Traveling required
- Continuously learning new HVAC technology, government energy programs, sales developments in the area and teaching it first to the rest of the company and then to customers
Qualifications:
- HVAC associates or undergraduate degree
- Minimum of 5 years of technical field experience and other technical experience at HVAC distribution or manufacturing
- Relationship-building skills
- Ability to navigate and learn new computer programs
- Excellent verbal and written communication skills
Benefits:
- Medical, Dental, and Vision insurance provided
- 401K match after a year of employment
- On-going training provided classroom, leadership training, and online classes
- Internal growth opportunities
Company Overview:
Johnstone Supply, The Balsan Group is an HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is rapidly growing and has tripled in size over the last five years.
The Balsan Group is a family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is experiencing rapid growth. We are dedicated to having the leading product and HVAC/R knowledge, unparalleled customer service, most convenient locations and ordering options.
We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick up, expert-lead technical training, business advice and support, warehouse design and management services and more!
Johnstone Supply, The Balsan GroupVacancy posted 1 day ago
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