Student Reservations Assistant

University Student Union California State University, Northridge Student Assistant Employee Job Description

Under the supervision of the Reservations & Event Services Coordinator, the Student Reservations Assistant performs a wide variety of general office duties relative to booking the University Student Union's (USU) meeting and conference facilities. Considerable on-the-job training provided following hire. Jobs at this level may require some discretion in judgment, analysis and decision-making.

Assist in the logistical planning and execution of small to large-scaled events

Coordinate room reservations, layouts and other event needs including preparing room set up diagrams, and requesting personnel support for events

Prepare contracts according to USU policies and procedures

Write or assist in writing a variety of general correspondence, reports, and follow up notices

Review reservation process and explains policies and procedures to customers

Develop and/or support partnerships and professional working relationships with USU staff, student volunteers, university departments, faculty and clubs and organizations

Work with established computer programs including but not limited to Word, Excel, Outlook

Perform a variety of general office tasks including typing, electronic filing, answering phones, taking messages, simple to complex typing, electronic filing, dispensing information, and the scanning and copying of documents as needed

Assist with cash reconciliation, generating cash receipts, and depositing cash and cash equivalents into deposit safe

Perform other related duties as assigned

Qualifications:

Education:

Must be a currently enrolled CSUN student

Experience

Previous related experience and/or specialized education preferred

Other Requirements:

This position is a sensitive position as designated by the CSU. Following an offer of employment, the appointment is contingent upon successful completion of a background check and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. No applicant will be denied employment solely on the grounds of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and the relevance of the offense to the position(s) applied for will be considered.

Knowledge, Skills, and Abilities:

Excellent customer service skills required

Strong verbal communication skills required, including ability to share relevant information, ask questions, listen well and respond appropriately

Strong written communication skills required, including composition, grammar, spelling and punctuation

Ability to use modern office equipment including but not limited to computer, telephone, and printer with copying and scanning capabilities

Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Publisher (desired)

Must be well-organized and detail-oriented

Ability to work under time restraints and meet deadlines

Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision

Ability to accept and respond appropriately to constructive feedback

Ability to identify problems and/or concerns relative to position of employment, and recommend viable solutions

Ability to work effectively in a multi-cultural environment

Ability to work independently and as a member of a well-functioning team

Desire to develop or enhance large and small event planning skills a plus

In addition and through this position, the Student Reservations Assistant will have the opportunity to learn, develop, and acquire the following transferable skills:

Administrative:

Attention to Detail: Thoroughness in accomplishing a task through monitoring and checking work efficiently.

Time Management: The process of managing one's time effectively and productively to complete multiple assigned tasks.

Analytical:

Adaptability: The ability to effectively adjust to new information, changing work conditions, or unexpected obstacles with an optimistic perspective to achieve a positive outcome.

Critical Thinking: The ability to think rationally and thoughtfully through a problem or project and determine the best steps needed.

Problem Solving: The process of identifying a problem, prioritizing a solution, and implementing a resolution quickly and effectively to complex issues.

Interpersonal:

Communication: The ability to effectively give and receive information.

Supervision:

Supervision is provided by the Reservations & Event Services Coordinator.

Typical Working Conditions :

Work is primarily performed in a temperature-controlled office environment, as well as outdoors in varying weather conditions. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule Monday-Friday, must possess an ability and willingness to work some weekends, academic interim, and break periods as needed; must be flexible, adaptable, and readily able to adjust to changes in work environment.

Application Procedure:

Apply online at

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA+, and Veterans are welcome and encouraged.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.