IT Field Support Specialist

IT Field Support Specialist

Location: Remote based in Dallas or Houston, TX area

You want benefits? You've got it! Our generous benefits package includes:

• Medical, dental, vision, and prescription drug coverage with flexible spending accounts and wellness programs
• 401 (k) with generous company match
• Eligible for paid time off and 8 paid holidays (NOTE: PTO increases with tenure!)
• 100% employer paid life insurance and long-term disability insurance
• Paid parental leave
• Fully funded tuition education programs
• Employee stock purchase plan
• Excellent career advancement and training opportunities to support your career growth
• Employee discounts and much more!

What to expect?

Requires a technical individual who can provide exceptional I.T. support to our growing franchise chain. Our technicians travel all over the Southeast region performing hardware installs, new store builds, service calls, and on-site training. This is a great opportunity for anyone looking to join a dynamic I.T. team and use a variety of technologies and techniques to support our growing brand. This position reports to the IT Retail Support Manager.

On a daily basis our IT Field Support Specialist:

• Available to work weekends
• Provide customer service and technical support to over 260 franchise locations
• Provide remote desktop support for Windows 10, off-the-shelf, and proprietary software
• Troubleshoot hardware, software, printing, and network issues
• Setup local area networks and VPN connections
• Monitor VPN connections, and internet uptime
• Act as a customer liaison for HP, Internet Service Providers, and credit card processors
• Image computers using imaging software
• Travel on-site for hardware installations, break fix, and new store build outs
• Travel on-site to train users on off-the-shelf, and proprietary software
• Terminate and test CAT5 network cable
• Conform to Pinch A Penny installation standards and quality control.

What you will need:

• Bachelor's degree in Information Systems or 3 years of I.T. experience
• Clean driving record
• Excellent troubleshooting skills
• Able to work independently and in a team.
• Fluent knowledge in Windows, proficient knowledge in Active Directory, Hyper-V or virtualization, Powershell or scripting, MSSQL or database queries preferred.

Auto insurance requirements:

• Bodily Injury Liability: $100,000 per person/ $300,000 per accident
• Property Damage Liability: $50,000

Looking to work for the best in the industry? Since opening its first store in 1975, Pinch A Penny, a POOLCORP Company, has become the largest franchised retail pool, patio, and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance.

Why join PINCH A PENNY? Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 280 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.

Bilingual, military, military spouses, and veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.