Senior Sales Business Retention Associate

Senior Sales Business Retention Associate As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address operational and administrative customer retention challenges. Your role will be crucial in shaping customer experiences and ensuring loyalty, contributing significantly to the company’s success. Responsibilities Address and resolve a wide array of customer retention issues. Develop and maintain detailed customer records. Create and implement detailed customer retention strategies. Conduct in-depth follow-ups to ensure customer satisfaction. Provide comprehensive product and service information. Lead the resolution of escalated issues from junior associates. Spearhead retention-focused sales initiatives. Work closely with internal teams for advanced problem‑solving. Analyze and report customer feedback to inform strategy. Participate in specialized training programs. Skills & Qualifications Customer Relationship Management: Advanced skills in maintaining and enhancing client relations. Communication: Strong verbal and written communication abilities. CRM Software: Advanced proficiency in CRM software and tools. Problem Solving: Resolve complex client issues rapidly. Time Management: Handle multiple complex tasks efficiently. Active Listening: Deep understanding of client needs and concerns. Team Collaboration: Lead and collaborate with cross‑functional teams. Data Analysis: Analyze detailed customer feedback and trends. Compensation $40,000.00 – $67,550.00 USD. This role is eligible for commission. The compensation range is based on the primary location of the position. The actual base salary offer is influenced by a wide array of factors including skills, experience, and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Benefits Medical, Dental & Vision Plans 401(k) Retirement Savings with Company Match FSA/HSA Accounts Commuter Benefits Tuition Assistance Plan Vacation and Sick Time Paid Parental Leave Full details of our benefits are available upon request. Equal Opportunity Statement We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. #J-18808-Ljbffr Wolters Kluwer N.V.