Financial Services Specialist

Financial Services Specialist

Hiawatha Valley Mental Health Center (HVMHC) is seeking a Financial Services Specialist responsible for coordinating insurance verification, financial clearance and public program enrollment with Clients, Support Staff and Finance Department. The Financial Services Specialist will serve as the primary point of contact for clients, supporting access to services through insurance and billing management, state and federal program assistance, financial counseling and system navigation.

Core Responsibilities and Essential Functions:

Insurance & Financial Coordination

1. Conduct initial and ongoing insurance verification
2. Provide Good Faith Estimates
3. Explain insurance coverage, payment responsibilities, and sliding fee scales
4. Answer client questions related to insurance and billing
5. Discuss, create, implement and monitor client payment plans
6. Update insurance and demographic changes in system
7. Support Prior Authorizations

Navigation & Support Services

1. Assist clients with insurance enrollment and navigation
2. Discuss, create, implement and monitor client payment plans
3. Assist clients/families with ad-hoc financial issues as needed prior to, during and following treatment
4. Insurance renewal tracking

Finance & Billing

1. Assist Finance Dept with self pay collection and payment plans
2. Assist with accepting payments
3. Assist Finance Dept with posting of self pay payments
4. Other duties as assigned by Finance Director

Job Qualifications and Requirements:

1. High School Diploma or equivalent required
2. Ability to work successfully independently and as part of each consumer's multi-disciplinary team.
3. Ability to work with diverse populations including age, gender, ethnicity, and cultural components of all HVMHC consumers.
4. Skilled in planning, problem solving and decision-making. Must be highly organized and creative with an ability to locate resources for clients as needed.
5. Exceptional organization and communication skills (oral and written)
6. Must be able to maintain confidentiality.
7. Complete all required job training as directed.
8. Must possess a vehicle valid driver's license and a willingness to travel as needed to client or organization locations throughout SE MN.

Physical Requirements for Position: Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be required.

Non-Essential Functions: Perform other duties as assigned by Finance Director.

Equipment Used: Computer, telephone, office equipment, vehicle.

Work Environment: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites.

Employee Wellness Program:

EEO Statement:

Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Application Process: A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form.