Sales Coordinator

Sales Coordinator

We are seeking a highly organized, energetic, and detail oriented Sales Coordinator to support the Sales & Marketing team for two Marriott hotels in Doral, Florida. This role is responsible for coordinating group business, corporate accounts, meetings & events, lead management, administrative support, and daily sales operations for both hotels. The ideal candidate must thrive in a fast paced hospitality environment, possess excellent communication and organizational skills, and have the ability to multitask while maintaining exceptional customer service standards.

Key Responsibilities

• Daily Sales Operations
• Review daily Function Sheet and event schedule.
• Conduct event/day-of-arrival follow-up and coordination.
• Update Sales Boards and group communication channels daily.
• Monitor hotel availability and communicate updates to the sales team.
• Follow up on pending sales items from both hotels' end-of-shift reports.
• Review previous night group arrivals and resolve pending issues.
• Ensure all group billing and reservations are balanced and accurate.
• Monitor sales voicemail and respond promptly.
• Coordinate site inspections and ensure model rooms are inspection-ready with Housekeeping.
• Review daily arrival lists for both hotels and identify potential sales leads.
• Monitor VIPs, local guests, government travelers, and group arrivals.
• Update guest arrival workbooks and send pre-arrival emails.
• Lead Management & Sales Support
• Handle incoming sales inquiries via phone, email, walk-ins, and online channels.
• Manage SFAWEB and Cvent lead platforms multiple times daily.
• Enter and track all inquiries in STS.
• Create new accounts in STS as needed.
• Distribute leads to the appropriate Sales Managers.
• Prepare and send proposals within 24 hours of receiving inquiries.
• Assist with prospecting opportunities and follow-up communications.
• Meetings & Events Coordination
• Ensure meeting room setups are prepared and accurate for upcoming events.
• Verify event signage, internet details, and AV equipment readiness.
• Coordinate with Operations and Housekeeping to maintain meeting spaces.
• Participate in weekly BEO meetings and distribute finalized event information.
• Prepare event packages and communicate details to all hotel departments.
• Update BEO binders with banquet checks, receipts, and required documentation.
• Ensure all events meet deposit and payment requirements.
• Maintain detailed and accurate Function Sheets and Group Resumes through STS.
• Corporate Account Support
• Respond to all corporate account emails within 2 hours.
• Coordinate VIP amenities and special requests.
• Manage corporate account setup and rate plan requests.
• Create corporate booking links and maintain account profiles.
• Process credit card authorization forms and update reservations accordingly.
• Verify rate plan accuracy between STS and Lightspeed PMS.
• Maintain BT and corporate account tracking workbooks.
• Group Coordination
• Manage group turnover process from Sales Managers.
• Coordinate signed contracts, deposits, and group setup in Lightspeed.
• Maintain organized group files and tracking systems.
• Communicate directly with clients regarding: Rooming lists, Arrival/departure details, Transportation, Catering needs, VIP requests, Billing arrangements
• Coordinate catering selections and prepare banquet checks.
• Prepare and distribute detailed group resumes and BEOs.
• Process final invoices, commissions, Marriott Bonvoy points, and post-event follow-up.
• Actualize group pick-up and final production in STS.

Schedule Requirements: Must be available to work Monday through Friday from 8:30 AM to 5:30 PM. Must have weekend availability as needed based on hotel business demands, events, and group arrivals.

Qualifications

• Previous hotel sales, front office, catering, or hospitality experience preferred.
• Marriott brand experience is a plus.
• Knowledge of STS, Lightspeed PMS, Cvent, and Microsoft Office preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Detail-oriented with strong follow-up skills.
• Professional appearance and customer-focused attitude.
• Bilingual (English/Spanish) preferred.

Health insurance, Complimentary Lunch. Salary range: $20.00h$25.00h