Concierge

Job Description

Job Description

GreatHorse History

We love the game of golf, but since we don't love the attitude encountered at most clubs, we decided to build GreatHorse around the idea of like-minded members enjoying a lifestyle club without the stuffiness of traditional clubs. GreatHorse is a private club in Hampden, Massachusetts, where everyone will feel completely at home in our opulent mountain retreat. Our members enjoy world-class golf and unparalleled clubhouse amenities such as the outdoor pool, private spa, fitness center, golf simulators, tennis courts, and the restaurant and bar. It's different at GreatHorse.

The Story Behind the Name

As one of the most sought-after breeders in the nation, the Antonacci family has been synonymous with racing greatness and integrity for over 50 years. Their involvement as owners and breeders in five Hambletonian Champions with some of the greatest racehorses the sport has ever laid eyes upon makes them well-known on harness racing's biggest stages. To reflect this proud history, they selected GreatHorse, English for "Gran Cavallo," the title of Leonardo Da Vinci's magnificent horse statue.

Position Summary: The Concierge is responsible for answering club phone calls, concierge emails and texts, securing dining and amenity reservations, assisting with administrative tasks, and most importantly, being the first face members and guests see upon entering the club. The schedule for this position is Tuesday-Thursday until 9 pm, Friday- Saturday until 10 pm, and Sunday until 9 pm. This position is part-time with the opportunity of going full-time in the future.

The Role:
• Must be available to work weekends, evenings, and holidays.
• Must be able to work well with a team and independently.
• Must be a self-motivator who can prioritize tasks independently.
• Ability to multitask in a high-paced environment.
• Strong communication skills.
• Professional written communication and proper phone etiquette.

Other Job Responsibilities
• Develop a strong knowledge of the club's amenities and membership.
• Stay current with club services and offerings.
• Provide office support to management.
• Maintain a professional manner, emphasizing hospitality for both members & guests.
• Meet and exceed members' expectations and provide solutions to requests.

Qualifications
• Previous work experience is required.
• Experience in customer service preferred.
• Proficient with Microsoft Office and Google programs.

GH1

GreatHorse, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.