HVAC Dispatcher

$18 - $19 per hour

Frymire Home Services LLC

Job Description

Join a Top-Rated HVAC & Plumbing Team in Dallas!

Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you’re organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!

We’re looking for a Dispatcher to join one of the highest-rated HVAC & Plumbing companies in the greater Dallas area. In this role, you’ll be the communication hub—keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.

What You’ll Do:

Maintain daily schedules and dispatch service jobs efficiently
Pre-call customers and manage dispatch board activity
Monitor and resolve open service tickets
Coordinate with service managers and technicians to address field issues
Maintain up-to-date customer records and documentation
Deliver top-notch customer service via phone and digital communications

What You Bring:

2 years of experience in dispatching (HVAC/Plumbing industry a plus!)
Strong communication and phone skills with active listening
Ability to multitask, prioritize, and stay organized under pressure
Familiarity with ServiceTitan or similar CRM systems preferred
A customer-first mindset and a collaborative attitude

Compensation & Perks:

Hybrid schedule on a Friday-Tuesday shift : Work remotely Saturday–Sunday (8am-5pm); in-office Monday, Tuesday & Friday (10am-7pm)
$18–$19/hour base pay , plus weekly performance bonuses
Paid Weekly On Friday
Year-round work (no slow season!)
Medical, dental, and vision insurance
HSA with company contribution
Life insurance (up to $300,000 available; $100,000 guaranteed)
Short- and long-term disability
Critical illness & accident insurance
401(k) with 4% company match
Paid holidays and PTO
Generous employee discounts
Ongoing training and growth opportunities —we love to promote from within!
Employee referral program
Team-oriented culture with community events throughout the year

If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!

Apply

Vacancy posted 11 days ago

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