MSFT Enterprise Services Architect/Manager

DescriptionKforce has a client that is seeking an MSFT Enterprise Services Architect/Manager in Miami, FL (Florida).Duties:* Design, implement, and document Microsoft 365 solutions to meet client needs* Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11* Administrate Entra, Intune, and the M365 Tenant, ensuring security, compliance, and optimal performance* Collaborate with clients to understand their business requirements and translate them into technical solutions across events, facilities and collaboration landscapes* Lead and manage complex technical projects, ensuring timely delivery and high-quality outcomes* Provide technical guidance and mentorship to team members* Stay up to date with the latest Microsoft technologies and industry trends to provide innovative solutions to clients* Conduct workshops and training sessions for clients to ensure successful adoption of Microsoft 365 solutions* Develop and maintain strong relationships with clients, acting as a trusted advisor* Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance* Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our restaurants* Creating, updating, augmenting procedures and processes related to the identification, prioritization, and resolution of end user help requests* Ensure the support process from L1 through L4 is fully documented and optimized; Hand-offs from L1/L2 into L3/L4 are clear, well managed and properly tracked and reportable* Create dashboards and summary reports to demonstrate performance of the support entire support process from L1 to L4 ensuring it is within SLA and SLORequirements* Educational background in Comp Science, Engineering, or Business (with practical technical experience)* Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar are highly desirable* 3+ years of experience leading a team or MSP* Extensive experience with Microsoft 365 solutions, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11* Experience in process creation and implementation* Understanding of common SLAs including ASA, FCR overall SLA, AHT, MTR* Proven track record of designing and implementing Microsoft 365 solutions for enterprise clients* Sufficient technical background to understand how systems integrate, hand off data and how to trace those systems attempt to triage hard to solve problems* Strong project management skills with the ability to lead and manage complex technical projects* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members* Clear, concise communicator who can translate technical terms into business terms* Self-motivated and directed* Ability to work independently and as part of a team in a fast-paced, dynamic environment* Ability to analyze data sets to identify trends and report status* Ability to write instructions and training guides* Ability to present ideas in business-friendly and user-friendly language* Experience in retail, hospitality or QSR is preferredJob TypeContractCompensation36 - $49