Seasonal Call Center Representative - CSR

Seasonal Call Center Representative - CSR

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Revenue (DOR): The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner.

Role Overview

The Seasonal Call Center (CSR) delivers exceptional customer service and upholds a strong commitment to Indiana taxpayers by using innovative approaches to improve accuracy, efficiency, and productivity across all areas of departmental operations and tax administration. The Seasonal Call Center (CSR) works during peak tax season. Hours will depend on your availability. You will receive paid training and will be supported by customer service staff. Experience is preferred but not required. Bilingual skills desired, but not required. This role is at the Central DOR office at the Indiana Government Center in Indianapolis, Indiana. Free parking is included. Salary Statement: This position traditionally starts at an hourly rate of $22.00 but may be commensurate with education or work experience.

A Day in the Life

Responsibilities include: enjoys learning about a variety of the Department of Revenue tax procedures, including tax filing and payment requirements. Provide best-in-class customer service to taxpaying customers by phone in a fast-paced call center environment. Apply knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling, and punctuation. Comply with all ethical and confidentiality requirements.

What You'll Need for Success

High School Diploma, GED, or High School Equivalency. High-energy. Optimism. Teamwork. Collaboration. Ability to provide open, honest, and positive communication. Commitment to continuous learning and improvement. "Let's get better every, togther." A team member who speaks up if you don't understand or need more information. Ability to provide non-technical and technical customer service in person, in writing, or by telephone. Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to apply and understand ethics and confidentiality laws. Ability to analyze and solve problems using various resources. Able to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana: This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period. Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.