Administrative Services Assistant

Lead Administrative Services Assistant

Under supervision, the contract Administrative Assistant 3 position provides administrative and fiscal support for the CHANT Enhanced Care Coordination in Maternity Care Deserts Project. This position supports day-to-day administrative operations related to project management, including invoice processing, documentation, and tracking of grant expenditures, to ensure compliance with state and federal requirements.

Distinguishing Features: This position provides lead-level administrative and fiscal support for the project. This is a grant-funded contract position with an anticipated duration of up to five (5) years.

Key Responsibilities:

• Serve as primary point of contact with Walmart and any approved retail partners to coordinate the Welcome Home Gift Registry and ensure timely fulfillment.
• Assist with continuous quality improvement (CQI): identify operational bottlenecks, propose fixes, and document process changes.
• Monitor for equity considerations (e.g., rural delivery constraints, language access needs) and escalate barriers to the Program Director.
• Support training logistics (virtual and in-person) for care coordinators and partners through registration, materials printing, and attendance tracking.
• Contribute to project sustainability planning: capture lessons learned and assist with scaling SOPs statewide.
• Develop and deliver monthly data reports and program updates, including preparing and presenting project information to stakeholders.
• Prepare and distribute culturally responsive materials on safe sleep, urgent maternal warning signs, breastfeeding, and mental health resources in coordination with program staff.
• Schedule and coordinate bi-weekly program meetings, vendor check-ins, and partner touchpoints; prepare agendas, minutes, and action logs.
• Maintain organized project files (SharePoint or other TDH systems) including approvals, receipts, shipping confirmations, SOPs, and meeting artifacts.
• Draft memos, email templates, and participant-facing communications; ensure plain-language and accessible formatting.

Minimum Requirements:

• Graduation from an accredited college or university with an associate or bachelors degree is required. At least one year of experience providing administrative or fiscal support for grant-funded programs. Supervisory experience preferred.

Work Environment:

• This is a hybrid position with in-person attendance in Nashville central office required on first day for laptop deployment and orientation. Travel to central office is non-reimbursable. In-person attendance required quarterly for division meetings in Nashville. Position is renewable annually on 6/30, pending funding availability. Typical working hours are Monday - Friday, 8AM to 4:30PM CST. Position is 37.5 hours per week, reflective of state work week.
• This position is funded with the Rural Health Transformation grant which is renewable through Oct. 30, 2030.