Catering Coordinator

Job Summary SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We give you the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full‑time benefits package including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, prepaid legal support, flexible spending accounts, matched 401(k), life, critical accident or illness coverage, short‑ and long‑term disability, paid time off, wellness programs, hotel discounts and more. Responsibilities Join our Catering team and be a driving force in delivering exceptional guest services. As a Catering Coordinator, you will play a pivotal role in ensuring the smooth operation of our hotel’s functions and assist the director and other managers with clients and hotel personnel, handling catering accounts, processing letters, proposals and contracts, answering telephones, and maintaining filing and office services. Essential Job Functions Promptly answer telephone calls following standards using clear and positive communication. Communicate information accurately to managers and other relevant departments. Type correspondence, proposals and contracts as directed by management; process contracts for the relevant department. Learn and use all aspects of the Marriott CI/TY sales system. Qualify sales leads and source them to the respective managers. Distribute memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel. Copy, scan and fax necessary documentation for clients and hotel use. Polite communication with clients to handle and avoid confrontations, respond to inquiries with accurate information, and record details in relevant files. Listen and provide assistance to resolve problems such as price conflicts, menu descriptions, banquet facilities, guarantees and seating charts; remain calm and alert during emergencies and high‑traffic periods. Plan and implement detailed steps using experienced judgment and discretion. Maintain accurate payroll records, time sheets, and distribute them to finance on time; monitor and order necessary office supplies for the department; maintain filing systems and log account information in files; keep copies of contracts and correspondence orderly and accurate. Job Knowledge, Skills and Abilities The individual must possess the following knowledge, skills and abilities and be able to demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. Effectively deal with internal and external customers. Basic knowledge of mathematics and calculator skills to prepare error‑free calculations. Communicate effectively both verbally and in writing with vendors and department heads. Other Expectations Regular attendance in conformance with the standards is essential. Employees with irregular attendance may be subject to disciplinary action, up to and including termination. Employees may be required to work varying schedules to reflect business needs. All employees must fully comply with hotel rules and regulations; violations may result in disciplinary action, up to and including termination. Supportive Functions In addition to essential functions, this position may require performing a combination of the following supportive functions, with the percentage of time performed determined by the supervisor based upon specific hotel requirements: Conduct tours of ballrooms and meet with clients as needed. Pass on incoming information and messages to clients when in‑house. Purchase gifts for clients as directed; deliver packages and faxes. Learn and use MARSHA, PMS, Social Tables. Assist with ordering amenities for clients. Assist other departments as directed by management (e.g., fill‑in for administrative staff on leave). Qualifications Education Any combination of education and experience equivalent to a high‑school graduate or any other combination providing the required knowledge, skills and abilities. Knowledge of computers is essential. Experience Hotel or other office hospitality experience preferred. Computer skills necessary. Confident in utilizing MS Outlook, Word, and Excel. Pay Rate $20 – $21 per hour. Equal Opportunity Employer Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr