Enrollment Coordinator, College of Health and Wellness

Summary

The Enrollment Coordinator position is responsible for assisting the Senior Director in recruiting students to the College of Health Professions & Medical Sciences. In addition, this position is responsible for all active recruiting efforts to convert inquiries to enrolled students. This position is also responsible for providing operational support by working with internal and external customers to build and strengthen the College of Health Professions & Medical Sciences programs' awareness.

This is a full-time In-person position.

Essential Functions

Work toward and achieve the college/school/program's enrollment goals by participating in recruitment activities that include:

• Providing information to prospective students regarding programs, admission requirements, and required documents.
  
• Preparing presentations for prospective and accepted student audiences, both small and large, as required.
  
• Coordinating and participating in on-campus events for prospects, accepted students, and special interest groups, as required.
  
• Traveling where designated to represent the University and support recruiting efforts. This includes individual college/university visits, college fairs, conferences, and off-campus events.
  
• Conducting various mail, phone, and email recruiting campaigns to generate inquiries and applications and tracking communications using CRM system
  
  
• Responding either by phone, email, and/or mail to all inquiries received and tracking using CRM platform
  
  
• Conducting information sessions and attending college fairs and other events.
• Counseling prospective students to encourage campus visits and application submission.
• Managing campus visits and scheduling of prospective students, including meetings with faculty.
  
• Represent the Barry University brand and serve as a content expert for prospective students and others for the programs for which the Admissions Counselor is responsible.
  
• Executing additional tactics that support strategies established by the deans and the Senior Director to attract, recruit, and enroll qualified students to the program.
  
• Assist in assessing results of prior recruitment travel and development of subsequent recruitment travel using the CRM platform.
  

• Facilitate timely and appropriate information delivery to move students through the various stages from inquiry to applicant and support the conversion of applicants to accepted and enrolled students.
  

• Determine prospective students' preferred method of communication, incorporating all media types to ensure the transmission of information is complete, succinct, and anticipatory in nature, and track using the CRM system
  
• Create and conduct follow-up via phone, email, live chat, web, and other methods of communication with prospects and applicants, and enter all data using CRM system
  
  
• Explain admissions requirements for specific programs, such as standardized test requirements, test waivers, essays, format for recommendation letters, transcript requirements, scholarships, discounts, and resources available to assist prospective students with the process.
  
• Advise and guide the prospective student, as appropriate, throughout the application and decision-making process, providing high-level coaching as well as technical assistance throughout the relationship.
  
• Promote prospect/applicant engagement with peers, faculty, and staff including department liaisons and academic advisors
  
• Assist with the onboarding and registration process by instructing students on the steps toward advising and registration, and explaining why holds/restrictions cannot be overridden.
  
• Develop and maintain expertise in describing the university's financial aid opportunities and awarding policies and practices, and ensure the highest level of service and accuracy.
  
• Document all contact with applicants in Salesforce, the university's customer relationship management (CRM) tool.
  
• Report daily, weekly, and monthly activities utilizing CRM and SIS systems (Primary system Salesforce ).
  
• Conduct regular assessments of interactions with prospective students and make recommendations for needed updates of information to improve customer experience using CRM system
  
  
• Maintain effective communications with the departments of Financial Aid, Records, and with the various academic programs/schools as necessary to facilitate their efforts in the application and conversion process.
  
• Assist with the onboarding and registration process by instructing students on the steps toward advising and registration, and explaining why holds/restrictions cannot be overridden.
  

Facilitate daily business in conducting Recruitment and Enrollment work by:

• Maintaining a professional appearance at all times and conducting yourself in a professional manner while holding true to the core values of Barry University.
  
• Demonstrating and possessing a strong understanding of cultural competency and how to communicate with different audiences.
  
• Representing the University brand with the highest level of integrity.
  
• Safeguarding the confidentiality of students, staff, and university information by exercising discretion in managing records and communication with faculty, staff, alumni, and prospective students.
  
• Making recommendations for process improvements to improve workflow
  
• Evaluating the readiness of the applicant's file upon receipt of each new credential to be sent to the Program Director for review and decision using CRM system.
  

• Collect, synthesize, and analyze data for the following purposes utilizing CRM system.
  
• Prepare weekly/monthly reports on recruitment activities
  
• Utilize data to provide a monthly assessment of progress toward identified objectives and goals.
  
• Provide support to the Senior Director in the creation of the recruitment strategy and take responsibility for executing the plan of action.
  

Qualifications/Requirements

• A bachelor's degree in any discipline is required.
  
• 1-3 years of work-related experience required.
  
• Must be able to handle issues with students, including receipt of documents and decision updates.
  

*The candidate must have the Desire to help student achieve their academic, professional, and personal goals; Ability to work independently and as a member of a team; ability to work in a collaborative environment; Ability to articulate our brand promise and the university's mission and core values; Ability to make difficult decisions on demand while being sensitive to individual circumstances; Ability to use good judgement and make sound decisions; Ability to set priorities and to manage time effectively; Ability to work in a culturally diverse environment.

The position requires a willingness and flexibility to work long hours and weekends during peak recruitment season.

• Non-traditional working hours, days, evenings, and weekends required.
  
• Some local travel will be required.
  

Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.

Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.