Classroom Support Student Technology Assistant (STA 1) (Open to Work Study and Non-Work Study)

Classroom Support Student Technology Assistant (STA 1)

Join Liberal Arts Instructional Technology Services (LAITS), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.

The LAITS Classroom Support Student Technology Assistant (STA) is responsible for supporting and maintaining classroom technology across campus. STAs will work collaboratively with other students and full-time technicians to provide help desk support for the learning technology in classrooms and other spaces on campus. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.

Work location: RLP Building 305 E 23rd St, Austin, TX 78712

Responsibilities

• Conduct campus-wide classroom technology checks from 6:008:00 a.m. to ensure functionality ahead of scheduled classes.
• Staff the Classroom Support Help Desk, providing phone and in-person support for Faculty/Staff experiencing classroom technology issues.
• Dispatch to classrooms in response to active technology support requests.
• Create support tickets for classroom technology issues and user-reported problems.
• Transporting equipment, tools, or other supplies to various buildings on-campus.
• Assist Classroom Support Technicians with various projects as assigned.

Required Qualifications

• Availability to work 6:00am - 8:00am for Morning Classroom checks.
• Current undergraduate or graduate student at UT Austin.
• Strong attention to detail and organization.
• Demonstrate basic proficiency with both Mac and PC operating systems
• Strong written and verbal communication skills
• Punctual attendance
• Ability to work independently and in a team-oriented environment
• Ability to provide good customer service to faculty, staff, and students.

Preferred Qualifications

• Familiarity with AV systems and components
• Prior experience with customer service and/or technical troubleshooting
• Familiarity with online video conferencing platforms such as Zoom and Teams.

Salary Range

$15.00 Per Hour

Working Conditions

Environmental Demands:

• May work around standard office conditions.
• May work in extreme temperatures.
• May work in shared work spaces with frequent interruptions.

Physical Tasks:

• Walking between various buildings on UT Main Campus.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Climbing of ladders.
• Lifting and moving.
• May be required to lift up to 25 pounds.

Work Shift

• Morning Classroom checks 6:00AM 8:00AM
• Classroom Support Helpdesk is open from 7:00AM 6:00PM

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Fall Schedule/Availability
• Work Study Award Verification (if applicable)