Operations Manager

Operations Manager Location: Onsite. Full-time. Department: Operations. Reports to: General Manager. We are CircusTrix dba Sky Zone, a leader in active indoor entertainment. Our mission is to enrich lives through boundless play. WHO YOU ARE You're a natural leader who thrives in motion, balancing coaching with accountability and setting the tone each shift. You support your team, solve problems, and ensure energy never drops. You lead from the floor and manage behind the scenes, creating schedules, coaching in real time, and stepping into the action. HOW YOU BRING OUR MISSION TO LIFE Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real‑time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check‑in to check‑out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high‑volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well‑functioning facilities and hold the team to brand standards. Lead by example to create a worry‑free, play‑filled environment for all. WHAT YOU BRING TO THE TEAM Minimum 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high‑volume, guest‑facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time. Strong communication skills; give feedback with care, build trust quickly, and coach in the moment. Comfort with scheduling, labor targets, and supporting operational goals; understand how day‑to‑day execution impacts the bigger picture. A hands‑on leadership style; not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems; basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays. Compensation & Benefits Pay: $30.00 – $31.00 per hour, plus bonus opportunity based on qualifications, experience, and performance. Full‑time employees enjoy a competitive benefits package, including medical, dental, and vision coverage and a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements. CircuitsTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr