Patient Service Specialist

Job Description

Job Description

Patient Service Specialist

Location:

Vienna, VA

Pay:

$19.00/hour

Work Environment

Busy outpatient physical therapy clinic supporting three doctors and clinical staff. This position is the sole Patient Service Specialist onsite, making reliability, punctuality, and strong customer service essential. The individual will be responsible for helping maintain smooth front office operations and supporting both patients and providers throughout the day.

Schedule

• Must be flexible Monday-Friday between 6:30 AM to 7:00 PM (40 Hour Work Week)

Compensation and Benefits

Pay Rate:

$19.00/hour

Duration:

4-Month Contract-to-Hire

If eligible, benefits may include:

• Medical, Dental, Vision

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)

• Voluntary Life & AD&D (employee + dependents)

• Short-term and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program (EAP)

• Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

We are seeking a Patient Service Specialist to support a busy physical therapy clinic. This role serves as the first point of contact for patients and is responsible for managing front desk operations, patient registration, scheduling appointments, answering phones, supporting providers, and maintaining accurate patient records. The ideal candidate is highly organized, customer-focused, and comfortable multitasking in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients and manage check-in/check-out processes

• Complete patient registration and update demographic information

• Schedule and confirm follow-up appointments

• Answer inbound phone calls and assist patients with questions and requests

• Verify insurance information and patient accounts

• Document and maintain patient information within the EMR system

• Support providers and clinical staff with administrative requests

• Manage multiple priorities while delivering excellent customer service

• Ensure front desk operations run efficiently throughout the day

Required Skills & Experience

• Previous front desk, receptionist, or patient service experience

• Experience working in a healthcare or medical office environment preferred

• Strong customer service and communication skills

• Ability to multitask in a fast-paced setting

• Computer proficiency and accurate data entry skills

• Experience using EMR systems preferred

• Reliable attendance and ability to work independently

Top Skills – Must Haves:

• Patient Service Front Desk

• Patient Registration

• Answering Phones

Nice-to-Have Skills:

• Insurance Verification

• Medical Terminology

• Patient Check-In/Check-Out

• Patient Accounts

• Inbound Call Handling

• Medicaid Experience

• Prior Authorization Processing

• EMR Experience

Job Type & Location

This is a Contract to Hire position based out of Vienna, VA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Vienna,VA.

Application Deadline

This position is anticipated to close on Aug 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.