Desktop Support - Desktop Support Specialist III

Job Description Labcorp is seeking a Desktop Support Specialist III to work in our Calabasas, CA location. Work Schedule This is a full‑time, non‑exempt (hourly) position assigned to a Second Shift schedule, with standard business hours of Tuesday through Saturday, 3:00 p.m. to 11:30 p.m. local time. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice when possible. Key Responsibilities Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime. Support IT needs for both local and remote offices, addressing IT‑related challenges and ensuring consistent performance. Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders. Handle account creation, reactivations, terminations, and password resets for Esoterix’s laboratory systems. Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality. Assist users with software‑related problems, including installations, updates, and configuration adjustments. Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing. Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies. Provide training and guidance to end‑users on IT tools and best practices. Travel between the three buildings that are part of the Esoterix Calabasas, CA business. Minimum Qualifications Associate’s degree. Five or more years of related work experience in IT support, with a focus on hardware and software troubleshooting. Five or more years of Windows and iOS operating system experience. Preferred Qualifications Bachelor’s degree. Current or previous experience in a Labcorp environment. Additional Job Standards Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Strong problem‑solving skills and attention to detail. IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. Location This position is based in the Calabasas, CA office and requires the employee to work on‑site. Hours Tuesday through Saturday, 3:00 p.m. to 11:30 p.m. PST, with occasional on‑call averaging 1–2 calls per week. Pay Range 26.44 – 45.00 per hour. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. Employees scheduled for less than 20 hours, casual, intern, and temporary employees are eligible to participate only in the 401(k) plan. Employees on a 7 on/7 off schedule receive all benefits except PTO or FTO. Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. Accessibility If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. #J-18808-Ljbffr Labcorp