Account Manager, Communities (Texas) New United States (U.S.)

Account Manager, Communities Id.me is a high‑growth enterprise software company simplifying how people prove and share their identity online. With a network of 117 million registered members, we support federal agencies, state governments, and over 600 consumer brands. Role Overview: The Account Manager (AM) is a senior, quota‑carrying position responsible for the health, retention, and expansion of our most critical commercial and e‑retailing accounts. You will own and grow a book of business within the Communities segment, ensuring full net retention and year‑over‑year growth. Key Responsibilities Revenue Ownership & Growth Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR). Land & Expand Strategy: Identify whitespace within current customers to expand Community Verification products. Upsell Execution: Lead the end‑to‑end sales cycle for expansion opportunities. Lifecycle Management: Proactively manage renewal starting 180 days out. Churn Mitigation: Identify at‑risk accounts early by monitoring usage health. Contract Negotiation: Navigate procurement hurdles and secure multi‑year renewals. Strategic Account Governance Executive Alignment: Build relationships with key decision makers in procurement. Executive Business Reviews (EBRs): Translate performance data into ROI stories. Voice of the Customer: Serve as liaison between clients and product teams. Qualifications Experience & Expertise The Commercial Tech Veteran: 5+ years in a quota‑carrying account management, customer success, or hunter sales role. Industry Knowledge: Deep knowledge of e‑commerce, MarTech, and performance marketing personas. Quota Performance: A track record of achieving quota and retention targets. Deal Complexity: Experience managing portfolios with ACVs $100k–$1m on 6–12 month cycles. Commercial Savvy: Navigate complex retail organizations and maintain account stability. Analytical Growth Mindset: Model multi‑year growth plans for large retailers. Collaborative Leadership: Work closely with Marketing, Solutions Consulting, and Customer Success. Startup Agility: Entrepreneurial spirit in a growth‑stage team. Consultative Problem Solving: Strong planning, time management, and customer‑centric solutioning. Key Performance Indicators (KPIs) Gross Retention Rate (GRR): Ensuring contracts renew on time. Net Revenue Retention (NRR): Growth via upsells and cross‑sells. Pipeline Velocity: Speed of expansion opportunities through the procurement funnel. Compensation & Benefits Annual base salary: USD 129,500 – 153,370 (Mountain View, CA: USD 129,500 – 161,000). Base salary does not include bonus or equity. Benefits include comprehensive medical, dental, vision; health savings and flexible spending accounts; life and AD&D insurance; 401(k) with match; parental leave; paid time off; disability insurance; accident and critical illness insurance; referral bonus policy; employee assistance; pet insurance; travel assistant; wellbeing and childcare discounts; learning & development allowances. Id.me maintains a work environment free from discrimination. All employees share responsibility for equal employment opportunity. Id.me does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. #J-18808-Ljbffr