Process Improvement Specialist Sr

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Primarily focused on defining, analyzing, identifying and improving business processes that increase efficiency, reduce costs and improve the overall performance of the practice. Provides recommendations for process improvements and optimizations based on data analysis and best practices. Performs research, analysis and strategy development based on data gathered, verified and processed. Key Responsibilities Developing and documenting new processes, procedures, and policies to improve the efficiency, quality, and customer experience of our services Collaborating with cross‑functional teams to gather input and feedback on process improvements; monitoring and analyzing process performance data to identify trends, issues, and opportunities for improvement Documenting current business processes that may be impacted by any system implementations identifying opportunities for improvement that may be driven by a different system approach Ensuring that new systems are configured to meet the business requirements and that any customizations are in line with best practices Developing process manuals and user guides to support end‑users in their day‑to‑day activities; reviewing on‑boarding process for new acquisitions and conducting post‑on‑boarding evaluations to measure the effectiveness of the processes and identify areas for improvement and collaborating with relevant departments to develop and implement a comprehensive on‑boarding plan for new acquisitions Creating and maintaining training materials, such as tutorials, job aids and videos to support training initiatives along with training programs for employees on new and revised processes, procedures, and policies Creating customized training programs to meet the needs of different departments, roles, and skill levels Providing ongoing coaching, support and identification of gaps in employee knowledge and skills to address and reinforce learning to ensure successful adoption of new processes About You Required Bachelor’s degree with a minimum of 5+ years experience in process improvement or related role Proficient with Microsoft Word, Excel, and PowerPoint Strong analytical and problem‑solving skills Ability to effectively organize multiple tasks and meet all required deadlines Excellent analytical, problem‑solving, and communication skills Desired Experience in the insurance, risk management, or consulting industry Knowledge of CRM Work Traits Focus on accuracy and attention to detail Demonstrates ability to work collaboratively with stakeholders at all levels of the organization Proactively take ownership and initiative to accomplish work assignments Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more We value inclusion and diversity We value inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal Employment Opportunity Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Arthur J. Gallagher & Co. (AJG)