Merchant Outreach & Sales Contractor

Job Description

Job Description

Title: Merchant Outreach & Sales Contractor

Location: NYC Metro, NY (Onsite)

Duration: 2 Months Contract (Potential for extension)

Overview

We are looking for a full-time contractor to support merchant outreach, pitch coordination, and close activities for Client’s Fast Lane pilot.

Fast Lane is a new customer experience designed to help customers get their favorite lunch items from popular restaurants faster during peak lunch hours. It creates a dedicated storefront for participating merchants with a smaller set of top-performing SKUs, paired with logistics, merchandising, and merchant prep levers to improve lunch delivery speed and reliability.

Program Goal

The goal is to have 20 Fast Lane merchants onboarded by the end of December. The contractor should be local to the pilot market and able to travel to participating merchant locations as needed.

What You’ll Do

1. Conduct Merchant Outreach

You will receive a merchant lead list and help move merchants through the outreach funnel by:

• Reaching out to account managers or merchants directly, depending on the outreach path provided
• Following up if there is no response after 3 days
• Scheduling pitch calls
• Tracking outreach status and next steps
• Escalating blockers during daily check-ins

2. Support Pitch and Close Process

You will help support pitch calls and merchant close activities, including:

• Preparing merchant-specific context before calls
• Joining pitch calls when helpful
• Tracking merchant questions and follow-ups
• Confirming required store details once a merchant agrees to participate
• Helping move merchants from interested to closed won

3. Maintain Sales Pipeline Tracking

You will keep the merchant outreach and close tracker up to date, including:

• Merchant name
• Managed or unmanaged SMB
• Account rep or merchant contact
• Outreach status
• Follow-up date
• Pitch meeting date
• Merchant questions or objections
• Closed win status
• Next steps and owner

Meeting Cadence

We will meet daily for a short check-in to review outreach progress, merchant responses, pitch pipeline, blockers, and next steps.

What Success Looks Like

Success means helping build a strong merchant pipeline and closing enough participating merchants to support the goal of onboarding 20 Fast Lane merchants by the end of December.

This includes keeping outreach moving, scheduling pitch meetings quickly, following up consistently, and helping merchants get to a clear yes/no decision.