Implementation Manager

Implementation Manager

Cohere is looking for a dynamic self-starter to join our Payment Integrity Implementation Team as we seek to expand to new customers, adjacent markets and customer segments. As Implementation Manager, you will be client facing and manage the critical implementation process for new clients. This position will partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases. Additionally, as project lead you will help refine best practices based on new customer implementation and will support the creation of a playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

What you'll do:

• Drive implementation from end to end, both internally and externally with client teams
• Assist teams in moving from pitch to close by serving in an internal project management capacity
• Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
• Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
• Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
• Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Track and report on implementation progress and key risks and issues
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide process for implementing with additional customers

What you'll need:

• 8+ years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred
• High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams' tasks
• Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
• Organized and detail-oriented with demonstrated success running an implementation work, including project plan definition through execution
• Start-up ready mindset – progress over polish, able to exhibit comfortableness with ambiguity
• Intellectually curious, able to self-start solution discovery (exhibits owner mentality) Fast paced startup experience and ability to quickly ramp up and work with cross functional teams
• Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends
• Prior experience and high level of comfort working in Powerpoint (including storytelling via slides), Monday.com, Microsoft Project, and Excel

Pay & Perks:

Fully remote opportunity with about 10% travel

Medical, dental, vision, life, disability insurance, and Employee Assistance Program

401K retirement plan with company match; flexible spending and health savings account

Flex Time Off + company holidays

Up to 14 weeks of paid parental leave

Pet insurance

The salary range for this position is $115,000 to $125,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

At Cohere Health, Payment Integrity isn't just about catching errors—it's about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanced analytics, clinical expertise, and cutting-edge technology, the team works at the intersection of healthcare and innovation to proactively identify opportunities, reduce waste, and strengthen trust between payers and providers. Joining this mission means being part of a forward-thinking organization that values curiosity, collaboration, and impact—where your work directly contributes to a more efficient healthcare system and helps ensure patients receive the right care at the right time and providers receive the right payment.

Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can't wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.