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Service Desk Manager Lead IT Support & Process Optimization

$85k - $100k

The Heritage Foundation

The Heritage Foundation is seeking a Service Desk Manager in Washington, DC. This role requires overseeing a small team while providing tier 1 and 2 technical support to ensure high customer satisfaction. Candidates should have 4+ years of technical experience and a Bachelor’s degree. Compensation includes a competitive salary range of $85,000 - $100,000 annually, along with benefits such as health care, PTO, and parental leave. #J-18808-Ljbffr

Vacancy posted 13 hours ago
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