Service Desk Manager Lead IT Support & Process Optimization
$85k - $100kThe Heritage Foundation
The Heritage Foundation is seeking a Service Desk Manager in Washington, DC. This role requires overseeing a small team while providing tier 1 and 2 technical support to ensure high customer satisfaction. Candidates should have 4+ years of technical experience and a Bachelor’s degree. Compensation includes a competitive salary range of $85,000 - $100,000 annually, along with benefits such as health care, PTO, and parental leave. #J-18808-Ljbffr
$85k - $100k
...Title : Service Desk Manager Reports to: Director... ...and 2 technical support to ensure high-... ...procedures and processes to ensure: issue... ...standards. Lead efforts for staff... ...Establish and manage the IT Asset Management... ...inventory and optimal resource...SuggestedWork at office- ...Service Desk Manager NetImpact Strategies has an opportunity... ...Desk Manager supporting a federal customer's enterprise IT Service Desk and... ...Lead daily operations... ...with federal ITSM processes. Monitor and report... ...methodologies and process optimization. Location Requirement...SuggestedFor contractorsLocal area
$112k - $179k
Service Desk Manager Requisition ID: 2026-166747 Position Category... ...Service Desk Manager to lead and oversee enterprise IT support operations within a... ...paths, and operational processes. Monitor Service Desk... ...performance metrics to optimize service delivery and operational...SuggestedContract workFor contractorsRemote workShift work- ...Technical Support Manager The Technical Support Manager provides technical support and lead subordinates in support of engineering... ...Oversees technical service operations Leading teams... ...complex customer issues while optimizing support processes and metrics Bridge...SuggestedWork at office
- ...nd round on site with the engagement manager Interview Times: Any time this week... ...manner. Configure and optimize Salesforce processes including automation, reporting, and... ...APIs, Mulesoft, and other ETL tools. Support data migration efforts, ensuring accuracy...SuggestedContract workImmediate start
- ...Job Title: Service Desk Manager Location: Alexandria, Virginia... ...SDVOSB), has been delivering IT, Engineering, and Scientific... ...Institute (HDI) certifications; HDI Support Center Manager is preferred.... ...support parts of the hiring process, such as reviewing applications...Contract work
$105k - $115k
...Service Desk Manager Galapagos Federal Systems, LLC is seeking a motivated... ...Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is... ...functional teams to resolve issues, optimize service desk performance,...Work at officeFlexible hours- ...Position Summary The Service Desk Manager provides executive... ...Management, and Executive Support functions. This role... ...a high-volume federal IT environment. The Program... ...the ability to lead a program similar in size... ...and Tier 2 escalation processes ~ Strict Service Level...Full timeContract work
$37k - $62k
...Solutions is seeking a Service Desk Incident Manager to join our team at... ...for ensuring efficient processing of service requests... ...working at an industry-leading organization. This is... ...Leads and technical support teams. Track and... ...requirements for DoD IT environments. Please...Hourly payContract workTemporary workWork experience placementRemote workRelocation package$100k - $150k
...Description Citizant is a leading provider of professional IT services to the U.S.... ...development, Enterprise Data Management, Enterprise... ...Program Management support services - focusing... ...seeking a Service Desk Manager to lead a high... ...Own the escalation process, ensuring high‑...Full timeRemote workFlexible hours- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of... ...will provide leadership for the IT Service Desk team and ensure... ...for any part of the employment process, please contact us at job-assist...For contractorsWork experience placementLocal areaRemote work
$150k
Description Title: Tier 3 Service Desk Lead Location:... ...a mission-driven IT services company... ...systems integrator supporting digital... ...incident and request management, knowledge management... ...cloud administration processes, controls, and... ...ITSM Support & Optimization Serve as a senior...Temporary workWork at officeFlexible hours- The Desktop Support Manager oversees IT support operations for both a... ...owns endpoint lifecycle processes, partners across IT... ...Key Responsibilities Lead Desktop Support,... ...ensuring high‑quality service delivery. Qualifications... ...management, Help Desk operations, ITSM ticketing...
- Description ATSI support services are growing. We are currently seeking a dedicated professional... ...Office of Naval Research (ONR). The IT Knowledge Specialist & Business Process Reengineering Specialist will provide knowledge management, SharePoint administration, and...Full timeTemporary workWork at officeRemote workFlexible hours
- ...for an accommodation or an alternative application process. Service Desk Manager Full Time Washington D.C., Washington, DC, US 30+... ...Desk Manager for an upcoming government contract to lead a team of frontline support professionals, providing daily supervision and guidance...Full timeContract workFor contractors
- A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an... ...Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The...
$130k - $190k
...certifications, and depth of wastewater process commissioning and startup experience) Job... ...construction oversight. In addition to supporting system startup, the position will contribute... ...interface with clients, senior management, and regulatory agencies Detail‑oriented...Full timeContract workTemporary workFor contractorsWork at officeMonday to FridayShift work- Peraton is looking for an experienced Service Desk Manager in Washington, DC, to oversee IT support operations. This role involves managing a team to deliver exceptional... ...service, incident management, and operational processes is crucial for success in this position. #J-1880...
- ...Developer | Mapping Support ProSidian is a Management and Operations Consulting Services Firm focusing on providing... ...based on industry leading practices. ProSidian... ...Compliance, Business Process, IT Effectiveness, Energy... ...pursuit of quality and optimal client and company...Full timeContract workH1bWork at office
- ...Professional Services & Premium Support Engineer NETGEAR is seeking... ...travel, not a desk-based support position... ...configuration, commissioning, optimization, and health checks.... ...and ST2110/IPMX. Manage multicast... ...values woven through our processes, present in our...
$95.6k - $160k
...capability to design, optimize, and troubleshoot complex... ...excellence. Lead the resolution of complex... ...Proactively identify support gaps and contribute to... ...complex technical issues and managing customer escalations through... ...application and hiring process, including support for...Permanent employmentRemote workFlexible hoursNight shiftRotating shiftWeekday work$40 per hour
...IT Support Engineer iSoftStone, Inc. is seeking an... ...infrastructure. Deploy and manage server environments (... ..., maintain, and optimize network performance (LAN... ...testing of recovery processes. Implement disaster... ...relationships with external service providers and cloud...Contract workPart timeWorldwide- ...members. Position Summary The IT Systems and Support Manager combines IT systems management... ...and evaluating new vendors to optimize IT investments and resources. Process Improvement Contribute to... ...and PPP scores). Lead initiatives to modernize and future...Full timeContract workTemporary workCasual workWork at officeLocal areaRemote workMonday to FridayNight shiftAfternoon shift
- Senior IT Data Engineer (Cloudera / Big... ...mission‑critical IT services, enterprise... ...advanced intelligence support. With over 25 years... ...focused on building, optimizing, and sustaining... ..., and distributed processing frameworks. This role... ...data lifecycle management, and can build scalable...
- ...Mobility Endpoint Support Engineer (EMM / Tier... ...federal IT environment. The selected... ...play a key role in managing and supporting enterprise... ...maintaining and optimizing mobile device... ...Managing and maintaining service tickets using... ..., solutions, and processes concisely...Temporary workWork at officeImmediate startMonday to Friday
- ...Tier 2 - Senior Desk Side IT Specialist... ...technical resource supporting IT operations... ...a senior or lead role. This position... ..., endpoint management, and... ...trouble tickets and service requests in accordance... ...for optimization or automation.... ...Contribute to process improvement initiatives...Full timeRemote work
$10k
...a GS-2210-13, IT Cybersecurity Specialist... ...& Software Management Branch (ICSM),... ...include: Leading the... ...management of customer service delivery end-to... ...Providing ongoing optimization and problem-solving support, leading... ...stakeholders to harmonize processes and develop...Permanent employmentFull timePart timeWork at officeFlexible hours- ...PingWind is seeking an IT Specialist responsible for managing, maintaining, and supporting the organization's... ...solutions, and ensures optimal performance of hardware... ...delivering outstanding services to the federal government... ...parts of the hiring process, such as reviewing...Temporary workFlexible hours
$18k
...ITSM IT Specialist (Applications... ...ProSidian is a Management and Operations Consulting Services Firm focusing on... ...based on industry leading practices.... ...Compliance, Business Process, IT... ...Development) to support an engagement for... ...of quality and optimal client and company...For contractorsWork experience placementWork at officeImmediate start- ...ABOUT US: CMT Services Inc. is a dynamic... ...and small business supporting Federal, State,... ...Position Title: Senior IT Asset Management Specialist... ...position ensures optimal utilization, cost... ...provides leadership in process improvement,... ...Responsibilities Lead the end-to-end IT...Work experience placementLocal area
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