IT Support Analyst

IT Support Analyst

Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.

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Withum is seeking an IT Support Analyst to support the team in our Whippany, NJ; East Brunswick, NJ; Red Bank, NJ; or Princeton, NJ office. This is a full-time position based in the office 5 days per week.

Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

Key Responsibilities

• Technical Support
  • Provide assistance to users experiencing technical issues with hardware, software, and network systems via phone, email, or chat.
• Issue Resolution
  • Troubleshoot and resolve basic computer, application, and system issues, ensuring timely responses to user inquiries.
• Documentation
  • Maintain accurate records of user interactions, issues reported, and resolutions provided within a ticketing system.
• Escalation
  • Identify issues that cannot be resolved at the first level and escalate them to higher-tier support teams when necessary.
• User Training
  • Educate users on basic technical procedures and best practices to improve their understanding and efficient use of technology.

Required Skills and Qualifications

• Technical Knowledge
  • Familiarity with common operating systems (Windows, macOS) and standard business software applications.
• Customer Service Orientation
  • Strong communication skills and a patient, helpful demeanor to effectively assist users and address their concerns.
• Problem-Solving Skills
  • Ability to assess issues, identify root causes, and deliver effective solutions quickly.
• Experience
  • Typically requires 0–2 years of experience in a help desk, IT support, or similar technical support role.
• Certifications (Preferred not required)
  • Certifications in one or more of the following (Microsoft, Kaseya, Cisco, Sonicwall, or other relevant technologies)
• Location, Travel and Compensation
  • This position may require onsite support at client offices. The candidate must have reliable transportation and be available for travel when needed.
  • Expectation is in office 5 days per week

The compensation for this position is $40,000-$50,000 plus overtime. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications.

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.