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Office Manager

SOCAL SEISMIC CONSTRUCTION

Job Description

Job Description

WE’RE HIRING: OFFICE MANAGER

Firm Footing | Foundation Repair & Drainage

Firm Footing is a reputable, fast-growing foundation repair and drainage company, and we’re looking for a strong Office Manager and Team Leader to help take our company to the next level.

We’re not looking for someone just to sit in a seat and fill a position. We need a leader who brings good energy, accountability, organization, and problem-solving to the office every day.

Our goal is to double our business every year for the next four years. To accomplish that, we need someone who can live in the chaos, adapt to change, pivot quickly, solve problems, and lead a high-performing team.

Key Responsibilities

  • Team Leadership: Lead, motivate, and hold the office team accountable while creating a positive, high-energy culture.
  • Accurate KPIs & Reporting: Make sure our numbers are accurate , including booking rates, close rates, lead performance, customer follow-ups, call-center performance, and other company KPIs. Identify problems in the numbers and help solve them.
  • Call Center Management: Oversee a fast-paced call center environment and make sure calls, leads, appointments, and customer follow-ups are being handled properly.
  • Problem Solving: Take ownership of issues. When something goes wrong, figure out why, develop a solution, and make sure it gets resolved.
  • CRM & Systems Oversight: Keep our CRM organized and accurate and make sure the team is following company processes.
  • Inventory Management: Maintain accurate inventory, monitor materials and supplies, prevent shortages, and help find better vendor pricing.
  • Fleet Management: Oversee company vehicles, including maintenance, registration, cleanliness, repairs, and overall accountability.
  • Customer Service: Help resolve escalated customer issues professionally and make sure our customers are taken care of.
  • Office Operations: Keep the office organized, efficient, accountable, and prepared for continued growth.

Who We Want

We want someone who has real leadership experience , preferably in a call center, home-service company, construction company, or other high-performing office environment .

You need to be organized, comfortable with numbers and KPIs, high-energy, solution-oriented, and able to lead people.

This is not a slow-paced office manager position. We are building a company that intends to grow aggressively, and we want someone who is excited to be part of that growth.

If you’re a freaking team leader, bring great energy, solve problems instead of creating them, and know how to get a team performing at a high level — we want to hear from you.

Apply today to join Firm Footing.

FIRM FOOTING
Foundation Repair & Drainage
The Strength to Bear It All.

Vacancy posted 10 days ago
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