Assistant Director of Public Safety Operations

About the Job General Summary of Position The Assistant Director directs and manages the daily operations of the Public Safety department. In the absence of the Director, the Assistant Director handles the Director's duties accordingly, assists the Director in conducting internal MWHC investigations, and represents the MWHC Public Safety Department in coordinating activities with external agencies, regulators, other MedStar hospitals, MedStar Health corporate representatives, and DC Hospital Association members. The role directly oversees compliance with budget expectations involving all operational aspects, supervises the Shift Supervisors responsible for the daily implementation of all operations of the Public Safety Department at MWHC, the Physicians Office Building Cancer Institute, and Trinity, initiates policy changes when needed, develops strategies to effectively and efficiently utilize Public Safety resources, and provides dotted‑line supervisory input for the Department Manager of Public Safety Emergency Response Policy & Training and for the Department Manager of Public Safety Support Services & Special Projects. Primary Duties and Responsibilities Acts as the Director’s representative in promoting the hospital’s mission, Patient First emphasis, budgetary priorities, and departmental goals. Recommends and implements department policies, procedures, and programs; ensures operations are conducted in accordance with hospital and regulatory requirements and department priorities; develops resource deployment strategies in coordination with Department Managers and consistent with trend analysis of data related to requests for assistance in the hospital high‑risk security areas and other issues that require attention. Manages the uniformed staff on all shifts; directly supervises the Shift Supervisors and ensures implementation of department policies, training, and resource deployment strategies. Develops and maintains a current Standard Operating Procedures Manual in collaboration with Department Managers and the Director; reviewed by Legal Counsel and/or Risk Management for MWHC where appropriate and approved by the Quality and Safety Committee where needed. Maintains timely communication with the Director and other hospital leadership to ensure awareness of Public Safety key incidents, issues, and recommended resolutions. Reviews reports, data, dispatch logs, and other pertinent hospital documents to assess trends and redirect resources when needed. Participates in the interview and selection process for new hires to the Department. Develops and maintains liaison with external agencies and ensures appropriate coordination with the Metropolitan Police Department (MPD) in matters of mutual responsibilities; ensures compliance with Security Officers Management Bureau (SOMB) requirements specific to the training and oversight of Special Police Officers Commissions at MWHC. Recommends and implements programs to ensure high customer service is provided by Department members to patients, MWHC associates, clinicians, physicians, visitors, and vendors; recommends corrective actions when needed. Participates in the selection and development of the Shift Supervisors, including mentoring, supervisory training, and ensuring competencies in all aspects of the supervisors’ duties; determines gaps in performance of shift supervisors and coaches as needed; takes corrective or personnel actions in coordination and collaboration with HR. Participates in budget development and oversees compliance with budgetary limitations for all operational matters within the department. Oversees that Supervisors ensure all routine duties are conducted that maintain the security of the hospital physical environment. Ensures compliance with all Joint Commission and Department of Health requirements pertinent to Security Management. Directly supports the Visitor Management program by dedicating resources where needed; supports the hospital’s and department’s initiatives. Participates on hospital committees and attends meetings. Performs other duties as assigned. Minimal Qualifications Education Bachelor’s degree, including graduation from an accredited police academy (required). Experience 5–7 years as a sworn law enforcement officer in a management/supervision position overseeing law enforcement personnel (required). Experience in management of police uniformed patrol operations plus investigations (required). Management experience in a hospital or college campus setting (preferred). Licenses and Certifications DL NUMBER – Driver License valid and in state (DRLIC) (required). This position has a hiring range of USD $82,617.00 - USD $157,352.00 /Yr. #J-18808-Ljbffr MedStar Health