Associate Implementation Lead

Role Description

Higharc is seeking an Associate Implementation Lead to join the Implementation team and own the delivery of customer configurations and home plans into the Higharc platform. You'll report to the Manager of Implementation and work in close partnership with an Implementation Lead to drive real project outcomes from day one.

This role is where platform expertise gets built. You'll own specific deliverables within active customer implementations:

• Translate home plans, validate configurations, and produce documentation that meets the standard Higharc's builders depend on.
• Serve as one of the builder's main contacts for implementation questions.
• Track task progress, flag gaps, and keep the Implementation Lead informed.
• Support triage and documentation of bugs and product gaps.
• Operate as the Lead on lower-complexity accounts as you build domain and platform depth.

Expect to:

• Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency.
• Maintain task tracking and progress documentation to support milestone management across active implementations.
• Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings.
• Execute assigned deliverables on time and to standard, with direct accountability for your work product.
• Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team.
• Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology.
• Travel up to 10–20% for customer on-sites and company retreats.

Qualifications

• 3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments.
• Hands-on proficiency with industry-standard CAD/BIM software and experience on complex projects.
• A track record of delivering accurate, high-quality work on deadline in collaborative team environments.
• Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts.
• An organized, proactive approach to your own workload with a habit of surfacing issues early.
• Genuine curiosity about homebuilding processes, option management, and plan documentation.

Requirements

• Direct experience with homebuilding workflows, production plans, or builder option configuration (a major plus).
• Familiarity with construction documentation standards or residential architecture (a major plus).

Benefits

• Flexible hours to support work-life balance.
• Competitive salaries with significant equity.
• Comprehensive medical, dental, and vision coverage.
• Unlimited PTO and meaningful maternity/paternity leave for full-time U.S. based employees.
• Access to short and long-term disability plans and a 401K.
• Stipend to create the ideal home office for remote work.