Assistant General Manager

Operations ManagementAssist the General Manager with the daily operations of the club.Ensure all departments operate according to PADEL39 standards.Complete daily operational walkthroughs and identify areas for improvement.Follow up on maintenance requests and facility issues until resolved.Ensure the club remains clean, organized, and guest-ready at all times.Monitor execution of daily opening and closing procedures.Ensure all Standard Operating Procedures (SOPs) are consistently followed.Identify operational challenges and proactively implement solutions.Report operational updates and issues directly to the General Manager.Event ManagementLead the operational execution of all club events, including:Corporate EventsTournamentsSocial EventsClinicsCommunity ActivationsMember EventsResponsibilities include:Creating detailed event timelines and run-of-show documents.Coordinating vendors and partners.Organizing staffing plans.Supervising event setup and breakdown.Ensuring every operational detail is executed flawlessly.Managing staff during events.Anticipating and resolving operational issues in real time.Delivering a premium guest experience throughout every event.Team LeadershipSupervise the Front Desk team.Assist with recruiting and interviewing new employees.Create and manage weekly staff schedules.Train and coach employees on operational standards.Conduct shift meetings and daily check-ins.Ensure accountability through operational checklists.Support employee development and performance reviews.Foster a positive, professional, and service-oriented culture.Training & Process DevelopmentThe Assistant General Manager will be responsible for continuously improving how the club operates.Responsibilities include:Create and maintain onboarding programs for all Front Desk Associates.Develop comprehensive training programs for new employees.Build and update Standard Operating Procedures (SOPs).Create operational manuals, checklists, and training guides.Develop systems that improve efficiency and consistency.Identify recurring operational issues and implement long-term solutions.Regularly evaluate and improve existing workflows.Ensure every employee understands and follows PADEL39 standards.Work closely with the General Manager to implement new operational initiatives.Foster a culture of continuous improvement and accountability.Member Experience & HospitalityEnsure every member and guest receives exceptional service.Maintain premium hospitality standards throughout the club.Resolve member concerns quickly and professionally.Ensure locker rooms, courts, caf, pro shop, lounge, and common areas are always guest-ready.Continuously identify opportunities to elevate the member experience.Support community-building initiatives and member engagement.Inventory & PurchasingMonitor inventory levels for all operational supplies.Place weekly supply orders.Track retail inventory.Ensure food & beverage inventory remains fully stocked.Prevent operational shortages through proactive inventory management.Administrative ResponsibilitiesAssist with payroll preparation.Monitor Playtomic bookings, payments, memberships, and guest passes.Prepare operational reports.Organize internal documents and club procedures.Maintain operational records and documentation.Communication & CoordinationServe as the operational liaison between departments.Coordinate with:Front DeskCoachesHospitalityCleaning TeamMaintenanceBar OperationsEnsure all tasks delegated by the General Manager are completed on time.Communicate operational priorities clearly to the team.What Success Looks LikeThe Assistant General Manager will help ensure:Daily operations run smoothly with minimal supervision.Every event is executed professionally and seamlessly.The club consistently maintains premium hospitality standards.Staff are well-trained, confident, and accountable.SOPs and training materials remain current and continuously improve.Operational systems become more efficient and scalable.New employees are onboarded quickly and consistently.Members consistently receive an exceptional experience.The General Manager can focus on strategic growth while knowing daily operations are under control.Qualifications25 years of experience in hospitality, sports clubs, events, or operations management.Strong leadership and people management skills.Exceptional organizational abilities.Excellent attention to detail.Ability to manage multiple projects simultaneously.Strong communication and interpersonal skills.Comfortable working evenings and weekends during events.Self-motivated, proactive, and solutions-oriented.Passion for hospitality and delivering exceptional customer experiences.Compensation & BenefitsCompetitive annual salary (based on experience).Employee PADEL39 Membership.Discounts at APRES39 / CLUB39.Healthcare participation.5 days of Paid Time Off (PTO) annually.Why Join PADEL39?PADEL39 is building one of the premier padel communities in the United States.As Assistant General Manager, you will play a key leadership role in shaping the member experience, supporting an incredible team, improving club operations, and helping build the future of PADEL39.This is an opportunity for someone who thrives in a fast-paced environment, enjoys taking ownership, and wants to make a meaningful impact on a growing company.At-Will EmploymentEmployment with PADEL39 is on an at-will basis, meaning either you or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
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