Sea Logistics Customer Care Specialist, Import

It's more than a job Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Atlanta branch is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. As a Sea Logistics Customer Care Specialist, Import, you will serve as a key connection between our customers, sales team, international origin offices, and operational support teams. You will manage customer communication, coordinate with colleagues responsible for behind-the-scenes shipment activity, and help resolve urgent or unexpected issues throughout the import process. This is a customer-facing position for someone who enjoys building relationships, researching problems, and guiding customers through complex situations with honesty and professionalism. How you create impact In this customer-facing role, you will act as the connection between customers, sales, operational teams, and international colleagues. You will help manage customer expectations, coordinate solutions, and ensure urgent or unexpected shipment issues are handled with clear communication and strong follow-through. Serve as a primary point of contact for Sea Logistics import customers Coordinate with sales, back-office teams, international origin offices, and other internal partners Monitor operational tasks and follow up to ensure customer requirements are completed Support customers with special requirements, urgent matters, and shipment disruptions Research issues, identify solutions, and communicate updates clearly and honestly Manage a high volume of email communication and use phone conversations when needed to resolve issues Build strong customer relationships and provide consistent, professional service Support teammates and provide coverage when needed What we would like you to bring We are looking for someone who is customer-focused, comfortable solving problems, and able to communicate professionally in both routine and difficult situations. Previous Sea Logistics or freight forwarding experience is preferred, but strong customer service experience and the ability to learn the business are most important. High school diploma or GED Previous customer-facing or customer service experience Sea freight, logistics, freight forwarding, or import experience preferred but not required Strong written and verbal communication skills Ability to build rapport and communicate difficult information professionally Strong problem-solving and research skills Ability to manage urgent situations, shifting priorities, and multiple customer needs Team-oriented approach and willingness to work closely with local and international colleagues Comfort working in an email-heavy environment Working knowledge of Microsoft Outlook and general computer applications Ability to learn Kuehne+Nagel’s internal systems and processes What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at View phone number on click.appcast.io during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e‑mail at: View email address on click.appcast.io with the nature of your request. We will answer your inquiry within 24 hours. #J-18808-Ljbffr Kuehne+Nagel