Healthcare Operations Assistant

Role Description

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Qualifications

• 2 Years of Experience in healthcare administration, home care, case management support, scheduling, or office management
• Strong organizational and multitasking abilities
• Experience managing schedules, documentation, and compliance-related tasks
• Excellent written and verbal communication skills
• Comfortable communicating with clients, caregivers, and healthcare professionals
• Strong attention to detail and documentation accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and Google Workspace
• Experience reviewing timesheets, payroll information, or employee records
• Professional, dependable, and solution-oriented mindset

Requirements

• Provide administrative and operational support to the Area Manager
• Oversee and support a large caseload of active client accounts while ensuring service continuity and compliance
• Assist with staffing coordination and finding caregiver coverage for open shifts and call-offs
• Handle employee and caregiver call-offs and coordinate replacement coverage
• Conduct client follow-up calls and monthly check-ins to ensure satisfaction and service continuity
• Track and verify completion of required monthly visits and documentation
• Review progress notes and service documentation for accuracy and completeness
• Monitor compliance requirements and ensure client files remain current
• Assist with employee scheduling and staffing coordination
• Answer incoming calls from caregivers, clients, and family members
• Escalate urgent client or staffing concerns to management when necessary
• Assist with payroll review, timesheet verification, and payroll approvals
• Maintain accurate records within company systems and databases
• Communicate with caregivers regarding schedules, documentation requirements, and client updates
• Ensure compliance with company policies, client care plans, and regulatory requirements
• Prepare reports, spreadsheets, and operational documentation as needed
• Assist with onboarding documentation and administrative support for new employees
• Support after-hours and emergency communication processes when necessary
• Help maintain continuity of care and client satisfaction across assigned cases

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together! This is a remote position.