Guest Service Agent

Beso Del Sol Resort Front Desk Guest Services Agent

Beso Del Sol Resort is a charming boutique property seeking a dedicated part-time front desk guest services agent to join our team. This role is pivotal in ensuring our guests experience the highest standard of hospitality, whether staying for a night or a week. The position involves working directly with guests, providing excellent service, and coordinating with other departments to maintain our resort's high standards.

Schedule:

• Must work weekends (alternate)
• You may work 24-28 hours - we will work with you

Responsibilities:

• Greet and serve guests with warmth and friendliness, in person and over the phone, ensuring a memorable stay.
• Coordinate with housekeeping and maintenance to ensure guest service standards are met and room occupancy is optimized.
• Handle guest issues, providing resolutions in a professional and timely manner.
• Promote a positive team environment through effective communication with guests and staff.
• Multi-task in a fast-paced environment while maintaining attention to detail.

Requirements:

Qualifications:

• Experience in hospitality or hotel/restaurant management, or at least 1 year of front desk hotel experience.
• Strong customer service orientation with a friendly and welcoming personality.
• Ability to speak multiple languages is advantageous.
• Proficient in Microsoft Office (Word, Excel) and basic social media skills.
• Must be dependable, trustworthy, and possess a strong work ethic.
• Capable of working flexible hours, including some evenings, weekends, and holidays.

Additional Requirements:

• Must pass a criminal background check prior to employment.