Field Services Engineer

Location: On Site - Smyrna, Georgia, United States Skills: Injection Molding, Service Engineering, troubleshooting, Plastics, Injection stretch blow molding, Molding, Mechanical Engineer, Electrical Engineer About the Manufacturing Company / The Opportunity Join an innovative leader in the manufacturing industry where advanced engineering meets top-tier service excellence. Our client provides state-of-the-art solutions for plastics and molding technology, with a strong commitment to customer satisfaction and continuous improvement. As a Service Engineer, you will be the primary technical expert supporting clients in the field, playing a crucial role in ensuring operational excellence and customer success across North America. Responsibilities Provide on-site installation, validation, and commissioning of injection stretch blow molding machinery and molds, ensuring adherence to safety standards. Diagnose, troubleshoot, and repair machinery and mold issues in accordance with company protocols while striving for high customer satisfaction. Train plant maintenance and management staff in the safe operation and maintenance of plastics manufacturing equipment. Deliver clear and organized service and expense reports, maintaining accurate records of work performed and working hours. Utilize technical documentation, manuals, and available resources to systematically solve equipment problems and coordinate with the service team as needed. Provide effective telephone support and remote troubleshooting to customers as required. Assist with molding trials, sampling, shipping preparation, and other Technical Service Center activities. Foster constructive relationships with internal international sales, service, and design teams to resolve field issues and drive continuous improvement. Must-Have Skills Demonstrated experience with injection molding or injection stretch blow molding machinery, especially in the plastics industry. Strong troubleshooting and diagnostic skills for complex mechanical and electrical systems. Excellent customer service and communication abilities across all organizational levels. Ability to interpret mechanical, electrical, hydraulic, and pneumatic schematics and technical manuals. Organizational and time management skills with attention to accurate record keeping and reporting. Proficiency with MS Office (Word, Excel, PowerPoint) and general computer skills. Valid and unrestricted driver's license; ability to travel extensively (60-75%), including international travel. Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline, or equivalent experience (3+ years with ASB machines or 5+ years with similar equipment in the plastics industry). Nice-to-Have Skills Experience with injection stretch blow molding machines from ASB or similar global manufacturers. Knowledge of Google Workplace applications. Ability to communicate technical information clearly in both written reports and oral presentations. Prior involvement in molding trials, plant startup support, or international equipment commissioning. Familiarity with OSHA standards and safety best practices in a manufacturing environment. Valid passport and international travel documentation. Continuous improvement mindset and eagerness for professional development in technical service. #J-18808-Ljbffr Talently