Director of Premium Hospitality

Levy Sector Salary: $110,000 - $115,000 Other Forms of Compensation: Bonus eligible Pay Grade: 15 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary Join the Levy team at Lumen Field, home of the Seattle Seahawks, Seattle Sounders FC, OL Reign, and world‑class concerts and events. As the Director of Premium Hospitality, you will lead our Premium Department—including Suites, Catering, and Group Sales—to deliver an exceptional guest experience, drive operational excellence, and ensure strong financial results. The ideal candidate is a dynamic and experienced hospitality leader who brings a passion for service, people, and high‑quality standards, preferably with a fine dining or premium service background. Key Responsibilities Oversee all aspects of premium operations, including Suites, Catering, and Group Sales. Lead seasonal planning and event preparation to ensure readiness and flawless execution. Partner with culinary leadership to develop innovative and high‑quality menus for all premium spaces. Ensure all premium operations align with Levy’s Core Signature Standards and Lumen Field brand expectations. Collaborate with internal teams and venue partners to enhance service quality, efficiency, and event‑day performance. Recruit, train, and develop team members in Levy’s service standards and procedures. Foster engagement, motivation, and accountability across the Premium team. Conduct ongoing coaching, performance feedback, and progressive discipline as needed. Build and maintain strong relationships with suite holders, premium clients, and VIP guests. Partner with the location leadership team to continually improve guest satisfaction scores and service delivery. Oversee suite tastings, special events, and premium partner activations. Ensure all responsible service protocols, signage, and incident reporting procedures are consistently followed. Personally manage and resolve guest feedback to ensure every interaction reflects Levy’s values. Drive department‑level financial performance through labor, cost, and inventory control. Complete monthly financial reporting, variance analysis, and action planning. Support loss prevention and cash handling compliance, including nightly cash drops and variance logs. Review consumption trends and collaborate with Purchasing and Culinary to adjust par levels and forecasts. Ensure accurate and timely completion of end‑of‑month inventory and required reports. Maintain compliance with all food safety, alcohol service, and PCI standards. Lead monthly safety training for team members and ensure all incidents are documented and addressed promptly. Oversee cleanliness, maintenance, and inspection of all premium spaces and equipment. Ensure operational readiness for every event and uphold a culture of safety and accountability. ServSafe and MAST certification required. Skills & Experience 5+ years of leadership experience in food and beverage or premium hospitality operations. Bachelor’s degree in Hospitality Management or related field preferred. Proven success managing large‑scale or fine dining operations. Strong interpersonal and stakeholder management skills. High level of computer literacy and familiarity with Suites Management Systems or POS platforms. Proficiency in Microsoft 365 and BEO system management is preferred. Passion for hospitality, food, service, and premium guest experiences. Ability to lead large teams in a fast‑paced, event‑driven environment with professionalism and composure. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Levy maintains a drug‑free workplace. #J-18808-Ljbffr Compass Group, North America