Service Operations Coordinator

Service Operations Coordinator

Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas in KONE USA-AUSTIN, TX?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our "Service Operations Coordinator," you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other listed duties as needed include:

• Perform general office work and administrative tasks related to the ongoing service business of the branch.
• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
• Maintain Scheduler Area Editor
• Monitor Dispatch Board
• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
• Audit completeness and accuracy of KONECT Building Site notes
• Provide internal Technician supports
• Manage Fleet Vehicles
• Assist with Invoice dispute
• Manage and order Office Supplies
• Reporting functions for Branch Staff Meetings
• Process utility invoices
• Additional duties as assigned

Hiring requirements include:

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range: The hiring range for this role is $58,600 $76,900. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.