Mobile Crisis Dispatch Team Lead (East Region)

Mobile Crisis Dispatch Team Lead (East Region) Regular position. Responsibilities Works closely with paraprofessional and clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite PCP implementation. Participates in a first responder on-call system available to consumers and/or their natural support network on a 24/7/365 basis; coordinates "first response" resources according to consumer need and the PCP. Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems. Completes Service Authorization Requests as needed and ensures that current service authorization is in place prior to the provision of any service. Provides supervision to all Mobile Crisis East dispatch employees. Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development. Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, and the signature and credentials of the staff providing the service. Requirements May be required to be a Qualified Professional as defined by the service definition requirements (holder of a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession; or a graduate with appropriate degree and experience). General working knowledge of the human services delivery system in North Carolina. Valid driver’s license and auto insurance. Employee supervisory experience preferred. Experience with Electronic Medical Records (EMR) preferred. Pre‑employment screening: complete criminal background check, drug testing, education verification, and proof of employment history or references if required. Positions that require driving: proof of driver’s license, driver’s insurance, and vehicle if required for providing transportation. Benefits Payactiv: early access to earned wages before payday. Employee perks and discount program. Paid Time Off (full‑time employees only). Health/Insurance (full‑time employees only). 401(k) retirement savings program. Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees). Training: Free CPR, first aid, and job‑specific training opportunities. EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. #J-18808-Ljbffr RHA Health Services, LLC