Outbound Call Center Agent

Outbound Call Center Agent

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Candidates must be available to work during U.S. business hours aligned with the client's time zone.

Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.

Location: Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST

Role Overview: The Outbound Call Center Agent will support the client's home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.

Key Responsibilities

• Make 400–500 outbound calls per day using an auto-dialer.
• Follow approved scripts to qualify prospects for home and auto insurance.
• Deliver qualified live transfers to licensed U.S.-based insurance agents.

• Meet or exceed monthly live transfer benchmarks.
• Maintain consistency, professionalism, and energy across high call volumes.
• Accurately disposition calls and follow established SOPs.

• Adhere strictly to scripts, call flows, and training guidelines.
• Communicate clearly with trainers and team leads regarding performance and issues.

Qualifications

Experience

• Proven experience in telemarketing or high-volume call center environments.
• Experience working with scripted outbound calling.
• Prior insurance experience (home and/or auto) is a plus.
• Experience with live transfer sales models is a plus.

Skills

• Clear, fluent English with strong comprehension and communication clarity.
• Ability to maintain pace and quality during long call blocks.
• Comfort working in a metrics-driven, highly structured environment.
• Reliable internet connection and ability to pass a technical setup test.
• Familiarity with Five9 or Ricochet 360 is a plus.

Technical Requirements

• Computer (NOT Chromebook)
• Windows 10 or 11
• Mac iOS 12+
• Google Chrome
• Stable primary internet connection + a second independent backup source (e.g., mobile hotspot from a different provider). Both sources are required and will be verified at multiple stages of the interview process.
• Headset + Webcam

What Success Looks Like

• Consistently meeting or exceeding live transfer benchmarks.
• Low QA issues with strong script adherence.
• High reliability and attendance.
• Effective communication with trainers and team leads.

Opportunity

This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets