Legal Administrative Specialist (Contact Representative)
US Department of Veterans Affairs
Job Title
Legal Administrative Specialist (Contact Representative)
Duties
Specific duties include:
- Coordinating counseling sessions with Veterans, their dependents, and their beneficiaries regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person meetings, telephone interviews, or written correspondence.
- Explaining, in detail, VA rating decisions and providing explanations for said decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, benefit determination information, and all pertinent information available in the system of record.
- Assisting with programs including, but not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
- Preparing technical correspondence to Veterans and their dependents providing benefit information, representation rights, and response to miscellaneous inquiries.
- Explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
- May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator, or Military Services Coordinator).
- Initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal-related work.
Work Schedule: Full-time; Monday - Friday; 8 AM - 4:30 PM
Compressed/Flexible: Not available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee must report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Legal Administrative Specialist (Contact Representative); PD02108A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
Bargaining Unit: No
US Department of Veterans AffairsVacancy posted 1 day ago
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