Automotive Service BDC Toyota

Service BDC Guest Relations Toyota Green Brook

Join the heartbeat of our Service Department as a Guest Relations Representativewhere every conversation counts. You'll be the upbeat, trusted voice guiding customers through their automotive service experience with care, clarity, and confidence. Your talent for making people feel heard and valued will set the tone for a service journey that exceeds expectations.

We offer a competitive base salary plus commission, giving you the opportunity to turn performance into earning power. Bring your drivewe'll fuel your success.

Key Responsibilities

• Serve as the first point of contact for service guestsresponding to inquiries and confidently scheduling appointments that keep our team running smoothly.
• Proactively follow up with customers regarding upcoming service needs or overdue appointmentsensuring no one slips through the cracks.
• Keep detailed, accurate records within our CRM system to support seamless communication and track customer interactions.
• Collaborate closely with teammates, service advisors, and dealership managementbuilding strong working relationships that elevate the service experience.
• Participate in team improvement sessions to share ideas, refine processes, and drive efficiency across the board

Qualifications

• Dependable, self-motivated, and ready to contribute with a thoughtful, collaborative mindset.
• Strong communication and organizational skills, paired with a warm, people-first approach to every interaction.
• A genuine listener who brings empathy and understanding to customer conversations.
• Comfortable navigating fast-paced environments with focus and grace, always keeping service quality at the forefront.
• At least one year of experience in customer service or telephone supportyou know how to handle real-world conversations with ease.
• Friendly, approachable, and someone who fosters a positive, team-oriented atmosphere.
• Open to feedback and committed to ongoing growthyou see every experience as an opportunity to improve.
• Familiarity with DMS
• Technically confident and multitasking-ready, you stay organized even when things get busy.

Bilingual proficiency in Spanish is a plusenabling stronger communication and support for our diverse customer base.

Join our team!

The responsibilities outlined above represent core duties but are not limited to additional tasks assigned by a supervisor. In a retail automotive dealership, customer satisfaction is our highest prioritycome grow with us!

Equal Opportunity Employer

We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Empire Toyota Mazda Auto Mall 220 US-22, Green Brook Township, NJ 08812