Automotive BDC Representative

Job Description

Job Description

At Autoland Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

What We Offer 

• Medical, Dental & Vision Insurance
• 401K Plan 
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Health and wellness
• Discounts on products and services

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.

• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

• Provide customers with initial product information and direct them to the appropriate dealership resources.

• Present initial financing options based on customer needs.

• Follow up with leads that are not ready to make an appointment or no-show.

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Bilingual applicants are strongly encouraged to apply!

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.