Chief Operating Officer

Chief Operating Officer

Strategic Leadership: With the CEO and senior leaders, define and convey a clear and compelling vision for the future that aligns with the strategic priorities set by the board of directors. Lead operational planning, workflow optimization, and performance benchmarking to achieve organizational objectives. Conduct evaluations, including market and policy analyses, to identify service gaps, risk, strategic growth, and partnership opportunities. Collect and utilize data to define operational strategy, goals and objectives, and to demonstrate accountability for achieving defined outcomes.

Health Center Operations: In collaboration with all clinical and programmatic leadership, design and lead an array of services that operate as an integrated model of care offered by multidisciplinary care teams. Optimize all clinical operations, including staffing, scheduling and utilization, patient flow, patient and staff communication protocols, and patient safety. Translates federal, state, and local regulations, accreditation standards, and FQHC requirements into operational protocols that demonstrate best practices. Participate in relevant contract negotiations, vendor management, and grants administration. Provides accurate and timely reports outlining the operational state of the health centers. Monitor all operational policies and procedures and update or amend as needed.

Financial Sustainability: Partner with the CFO and other executive leaders to create budgets that align with the organization's strategic goals and operational needs. Analyzing financial data, statements, and trends to assess performance and identify areas for improvement; design and implement corrective action, as needed. Drive operational efficiency and cost-saving initiatives while maintaining quality standards. In conjunction with Development and other leaders in the organization, participate in fundraising activities; meet, interact, and present information effectively to potential funders, investors, and private equity firms.

People & Culture: Recruit, mentor, develop, and motivate high-performing teams. Set challenging and realistic goals for growth, performance, and profitability. Promote a positive, inclusive work environment aligned with Care Resource's 3Cs of service and other defined values; optimize employee experience. Implement training programs and performance evaluations to support staff growth and accountability.

Quality, Safety, & Innovation: Ensure operational compliance with all federal, state, and local government laws and regulations. Lead team meetings and process improvement initiatives to continuously improve safety, outcomes, quality, and efficiency. Define KPIs aligned with center priorities and goals; monitor and interpret data to drive process improvement initiatives that enhance patient and employee experience and operational outcomes; measure performance against industry best practices. Maximize technology and automation to improve care delivery and efficiency. Monitor local and national healthcare trends to identify opportunities for innovation and expansion.

Other: Other duties as assigned.

Education: Bachelor's Degree in related field, or equivalent job experience, is required. Master's Degree preferred.

Training and Experience: A minimum of seven years of relevant leadership experience, including at least three years in a senior leadership position, is required. Experience in a federally qualified health center, community health center, behavioral health center or similar is strongly preferred.

Job Knowledge and Skills: Demonstrated knowledge of regulatory aspects of operating a federally funded ambulatory healthcare facility; FQHC experience strongly preferred. Proficiency using at least one brand of electronic health record. Excellent written and verbal communication, teamwork, and organizational skills; a high degree of emotional intelligence. Keen problem solving and decision-making proficiencies. Ability to move comfortably and in real-time between macro and micro functions of the clinical and business operations. Position is primarily onsite, moving regularly between numerous clinical sites; remote work is expected to be less than 25% for at least the first year. The ability to work with a multicultural and diverse population is required. Bilingual (English/Spanish) is preferred.

Supervisory Responsibility: Supervises varying levels of staff (Directors, Managers, and front-line staff)

Contact Responsibility: The responsibility for internal and external contacts is frequent and important.

Other: Own transportation is required with frequent travel to all clinical sites in Miami and Fort Lauderdale. A clean driving record according to company policy is required.

Physical Requirements: This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/visual acuity, and vision for close work. Frequent walking, standing, and exposure to infectious pathogens. Occasional bending, stretching/reaching, exposure to hazardous materials, and driving may be required. Work is performed in office and medical settings.