Front Office Coordinator

About WorkSmart

At WorkSmart Staffing, we empower talent, enable companies, and elevate communities-one job at a time. For over 35 years, we've served as a leading woman-owned staffing and recruiting firm, specializing in the Manufacturing and Logistics sectors. With deep roots in the Southeast, we are driven by values that prioritize Compassionate Service, Responsive Service, Innovative Service, Service with Integrity, Safe Service and Performance-Driven Service. We embrace change and innovation, recognizing that continuous adaptation is essential in today's fast-paced, technology- driven world. We are committed to fostering a culture of open, respectful communication where two-way feedback is not only expected but encouraged. By empowering employees to engage openly with leadership and across teams, we strengthen collaboration and drive collective success.

Position Summary

The Staffing Coordinator will play a crucial role in managing the staffing needs of our organization. The primary responsibilities will include a high volume of inbound/outbound calls and texts, prescreening job candidates, scheduling job counseling sessions, and assisting with various office tasks. This role will also involve maintaining accurate candidate records, coordinating interviews with recruiters, thoroughly conducting job counseling sessions, and completing candidate's onboarding process the WorkSmart Way. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

This role operates with clear performance expectations aligned with company KPIs and individual agreements that reflect strategic goals and local branch needs.

Key Responsibilities

Candidate Sourcing & Engagement (60%)

• Proactively source qualified candidates from the ATS and external job boards
• Reach out to potential candidates via phone, text, or email to initiate the screening process

• Meet or exceed outbound communication targets (calls/texts) to ensure a steady candidate pipeline

• Screen applicants to assess basic qualifications, interest, and availability
• Schedule job counseling sessions and interviews with appropriate internal staff

Onboarding & Process Coordination (30%)

• Conduct initial onboarding, ensuring all forms are properly completed and submitted
• Perform drug screens in alignment with company policy and compliance standards
• Partner closely with the Front Office Onboarding Coordinator to ensure a smooth, efficient, and positive candidate experience
• Answer phones courteously and provide support to walk-in candidates or callers as needed
• Complete background checks in alignment with company policy and follow escalation procedure

Administrative Support & Compliance (10%)

• Maintain accurate and up-to-date candidate records within internal systems
• Assist with general office tasks and support additional staffing or recruiting initiatives as assigned
• Maintain and audit document adherence on a daily basis
• Carry out all responsibilities in alignment with company values, processes, and performance expectations

Qualifications

• An eager attitude to deliver exceptional customer
• Being flexible and composed in high-pressure
• Proficient with Microsoft
• Ability to learn new procedures, software, and
• Strong organizational skills in a fast-paced
• Excellent interpersonal communication skills and strong teamwork
• Fluent in English and Spanish

Equal Employment Opportunity Statement

WorkSmart Staffing is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.