Inside Sales

Inside Sales Representative

Position at New Life Metros About HTI Hinton Transportation Investments (HTI) was founded in 1972 by the Hinton Family with the purpose of delivering the hardest heavy-duty solutions, together. We are a leader in the heavy-duty transportation industry with over 35+ locations in North America. HTI has grown over the years through its five divisions: New Life Transport Parts Center, Road Equipment Parts Center, Pace Transportation Services (2012), Martec International (2019), and US Trailer Parts and Supply (2023). Our core values are a true representation of our culture; passion, hands-on, simplify, consistency, humility, willpower and glad to be here. We seek to deliver long-term sustainable solutions for all interested parties customers, employees, supplier partners and owners.

Job Overview

The Inside Sales Representative ensures existing customer accounts are supported and contribute to business results. This role will anticipate needs while managing the day-to-day workflow and prioritizing various projects. This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building and maintaining customer relationships to grow sales, gross profit margin and overall profitability.

Core Functions

• Product Knowledge
• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
• Suggest sale of related parts when identical replacements are not available.
• Effectively communicate features, benefits, and warranty policy information to customers.
• Learn all facets of the heavy-duty truck and trailer parts industry.
• Sales Expertise
• Maintain current customer accounts.
• Maximize sales and gross profit within a defined territory and ensure sales goals are met.
• Identify opportunities of customer's future needs to drive sales.
• Leverage sales force automation tools to identify opportunities within accounts.
• Communicating opportunities and challenges to management.
• Customer Service
• Advise customers and answer questions about products, prices, availability, and product features.
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
• Engage with customers to determine immediate and long-term needs.
• Build customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain an on-going liaison between New Life Parts and its customers.

Competencies and Qualifications

• High School Diploma (or GED) required.
• Associate's or Bachelor's degree (or currently pursuing) in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
• Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
• Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred.
• Proven ability to make and maintain sales and customer accounts.
• Excellent verbal and written communication skills.
• Ability to provide personable and professional customer service.
• Strong analytical, critical thinking and time management skills.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.

Physical Requirements

• Must be able to lift/carry 50 lbs. infrequently.
• Prolonged periods of sitting at a desk and working on a computer

Benefits

• Medical insurance (three plan offerings to fit your needs)
• Participate in HTI's Wellness Discount to save on monthly medical contributions
• Free virtual medical and behavioral healthcare through Tel a doc
• Dental and vision insurance
• Safe Harbor 401k plan with company match
• Company-paid life and long-term disability insurance
• Industry-standard paid-time-off and paid holidays
• Parental and bereavement leave
• Employee Assistance Program
• Rewards and recognition program

New Life Transport Parts Center Wholesale distributor of aftermarket parts with weekly deliveries and nationwide coverage. Authorized aftermarket parts supplier for Hyundai Translead, Wabash, and Strick Trailers. Equal Opportunity Employer HTI is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, genetic information, or any other status protected by applicable law. #INDN

Hinton Transportation Investments