Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

Join Our Growing Agency Team – We're Hiring!

At Shane Taylor Insurance Agency, we’ve been proudly serving our community since 2018, combining 20 years of industry experience to deliver exceptional service and trusted advice. Our commitment to excellence has earned us many awards (president club, chairman circle, honor club to name a few), reflecting our dedication to quality and consistency.

About Us:
Our team consists of four passionate professionals who collectively bring over 18 years of insurance expertise. We believe in fostering a friendly, laidback, yet driven work environment where everyone works hard and plays hard. Our culture is built on mutual respect, teamwork, and a true sense of family — we answer phones with a smile and prioritize old-school customer service.

What We Offer:

• Competitive salary and full benefits package including health, dental, and vision insurance
• 401(k) with company match
• Licensing support with bonuses to encourage your professional growth
• A supportive team atmosphere where your development and success matter

Who We’re Looking For:
We seek motivated individuals who are eager to grow within the insurance industry and share our values of integrity, commitment, and customer-first service. Whether you’re an experienced agent or looking to make the transition, if you thrive in a collaborative environment and want to be part of a team that truly cares, we want to hear from you.

A Bit About Me:
I’ve been an agent for 8 years. Previously worked at Paramount Pictures Studios. Outside of work, I love health and Fitness, and I bring that same passion and dedication to how we operate our agency.

If you’re ready to join a team that values both your personal and professional development and offers a vibrant, supportive culture, apply today!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Shane Taylor - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.