Account Manager

About the Role

The Account Manager owns commercial outcomes across a large, mixed portfolio of rePurpose Global customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account growth. You will work inside a CS pod alongside Customer Success Managers, partnering closely to develop account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the playbook — this function is new, and you will have direct influence over how it operates.

Key Responsibilities

Renewals and Retention

• Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
• Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
• Negotiate multi-year agreements where appropriate

Expansion and Growth

• Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business
• Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
• Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
• Forecast pipeline accurately and maintain clean account data in HubSpot

Customer Relationships

• Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
• Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
• Anticipate customer needs and bring solutions proactively — before issues become escalations

Playbook and Process Building

• Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates
• Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
• Surface patterns across your portfolio to inform team-wide process improvements

Cross-Functional Partnership

• Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
• Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
• Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination

Requirements

• 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
• Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
• Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
• Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
• Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize
• AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
• Adaptable and comfortable in a startup environment with evolving processes, products, and priorities

Nice to Have:

• Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
• Background in sustainability, packaging, compliance, or impact-driven businesses
• Experience building or contributing to a new commercial motion or playbook in an early-stage function

$80,000 - $90,000 a year Compensation and Benefits Competitive Compensation: Enjoy a highly competitive salary package based on your skills and experience. The compensation range for this role is $80,000 - $90,000 base with a variable of approximately $50,000-$60,000. If this is out of your preferred range, we'd still encourage you to apply, as we value the right fit over anything else! Employee Benefits & Wellness Funds: Access medical coverage, a wellness fund, learning opportunities, and WeWork partnerships.

Location Preference:

The role is remote only for candidates on the East Coast of the US; for those candidates located near our head office in New York City , this will be a hybrid position with 3 days per week in-office at our office at 1460 Broadway.

We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.