Human Resources Generalist

Responsibilities:

• Serve as a strategic HR business partner to assigned locations and leadership teams
• Partner with managers to support employee relations, performance management, coaching, and team development initiatives
• Conduct and manage employee investigations, conflict resolution, and workplace concerns in a fair and compliant manner
• Drive employee engagement, retention, and culture-building initiatives across multiple locations
• Coach managers on employee communication, accountability, performance expectations, and difficult conversations
• Support workforce planning, staffing strategies, and organizational growth initiatives
• Collaborate with operational leadership to improve employee experience and strengthen workplace culture
• Provide guidance on company policies, procedures, and employment law compliance
• Identify trends related to turnover, engagement, and employee relations and recommend proactive solutions
• Assist with leadership development and manager training initiatives
• Partner cross-functionally with HR team members to ensure efficient delivery of HR services and support
• Support change management initiatives and organizational improvements as the company continues to grow
• Travel periodically to assigned locations to support leadership teams, employee engagement, and operational needs
• Maintain confidentiality and handle sensitive employee matters with professionalism and discretion
• Perform additional duties and special projects as assigned

Qualifications:

• Bachelor’s degree preferred but not required
• 4+ years of progressive Human Resources experience, preferably in a multi-site environment
• Strong employee relations and investigation experience required
• Demonstrated experience building and improving workplace culture and employee engagement
• Experience coaching and developing managers on performance management and employee relationship responsibilities
• Solid understanding of employment laws and HR compliance practices
• Knowledge of Illinois and Chicago employment law strongly preferred; additional multi-state experience is a plus
• Strong verbal and written communication skills with the ability to communicate professionally across all levels of an organization
• Confident, direct, and solutions-oriented approach with the ability to navigate difficult conversations effectively
• Ability to work independently, prioritize competing demands, and manage multiple locations successfully
• Strong organizational skills and attention to detail
• Experience supporting fast-paced, high-turnover employee populations preferred
• Ability to travel locally and periodically out of state as needed
• Comfortable working in pet-friendly environments
• Experience with HRIS systems such as UKG/Kronos is a plus