Bilingual Customer Service Representative I

Job Description

CTR Group is seeking Bilingual (Spanish/English) Customer Service Representatives to work remotely for our client, the Government disaster relief agency, FEMA. Must be eligible to obtain a public trust DoD clearance.

Candidates should be located in CO, FL, MO, TX, and KS

This is a great career opportunity to be worked remotely, from a home office!

SUMMARY:

We are seeking Remote Customer Service Representative (FEMA Support).

Work From Home | Full-Time

Make a difference by supporting a federal emergency response program that assists individuals and communities affected by natural disasters.

As a Remote Customer Service Representative, you will answer inbound calls, provide information, assist callers with questions, document interactions, and help connect people with available resources.

Qualifications

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic computer proficiency and data entry skills
• Previous call center experience preferred
• Bilingual English/Spanish candidates encouraged to apply

Requirements

• U.S. Citizenship required
• Must be eligible to obtain a Federal Public Trust clearance
• Must pass a federal background investigation, including a credit check
• Reliable high-speed internet and dedicated workspace required

Schedule

Operations run 24/7, including weekends and holidays. Flexible availability is required.

Join a team that helps people when they need it most-all from the comfort of your home.

CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information.

CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.