Key Account Manager - Western Division

Position Summary The Key Account Manager is responsible for successfully managing relationships with an assigned set of key customers, as well as for gaining new business from an assigned target list that is mutually developed in conjunction with Sales Organization leadership. In particular, the Key Account Manager is responsible for fostering long-term relationships, at the appropriate levels, between the strategically identified customer, FFF, and other organizations such as group purchasing organizations, IDNs, other group aggregations (for example, affinity groups aggregating their commitment and volume together) and professional organizations. Success ultimately is defined in terms of sales and/or penetration into each product category. Key Account Manager maintains frequent contact and coordination with all sales organization employees and appropriate in-house staff and key industry representatives. This position will be covering Southeast Texas (Houston, Austin, San Antonio, Corpus Christi), Alaska and Hawaii. Incumbent must live within the designated Texas region. Essential Functions and Duties The Key Account Manager provides leadership and supportto TMs, SDRs and others to meet customer requirements of FFF’s products and services.This positionleadsthe development and execution of strategic and tactical plans to drive revenue and market share growth.This will beaccomplishedby providing cross-functional leadership, working with Sales, Finance, Customer Service, Operations, Sales Operations, Materials Management, ProductManagementand third-party business partners. Key attributes include the following Accountabilities: Establish new, andmaintainexisting, customer-intimate relationships with key individuals with assignedaccounts – (including, but not limited to, Hospital Systems, Integrated Delivery Networks, Individual Hospitals, GPOs, Non-Acute and LTCProviders). Responsible for implementing FFF portfolio pull-through (i.e., Plasma, Vaccines, FDI systems, unmet needs) to maximize FFF penetration and profitability. Conduct required business reviews with assigned accounts and focus on non-performers. Develop programs to improve sales and/or contract compliance. Act as the interface between Sales personnel and corporate office staffin order tofacilitateeffective andaccurateinformation and communication. Work with Manufacturer Sales Teams and GPO leadership, including Committee Members, to maximize customer value. Continuously strive to improve processes, service quality to internal and external customers, and employee relations. Adheres specifically to all company policies and procedures, Federal and Stateregulationsand laws. Display dedication to position responsibilities and achieve assigned goals andobjectives. Represent the Company in a professional manner and appearance at all times. Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values. Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others. Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds. Comply withthe policies and proceduresstatedin the Injury and Illness Prevention Program by always working in a safe manner andimmediatelyreporting any injury, safety hazard, or program violation. Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations. Other duties as assigned. Education, Knowledge, Skills, and Experience Required Education Bachelor’s Degree in or a related field of study;MS/MBA degree a plus. Required Knowledge In-depth knowledge of the healthcare industry and knowledge of healthcare contractingrequired. Mustdemonstrateabilityto build/maintainstrong internal/external relationships. Required Experience Minimum of eight (8) years proven successful medical, pharmaceutical, and/or biological sales experience. Encourage teamwork by treating all subordinates fairly; Keep employees informed of department/Company plans; Encourage group participation; Value employees’ input; Acknowledge achievements; Lead by example. Required Skills Leadership; Personal Effectiveness; Performance Driven; Strategic Thinking; Works effectively in a team environment; Ability toanticipatemarket shifts and trends; Ability to effectively lead sales force to non-performing accounts and follow up until issue is resolved. Must have effective verbal and written communication skills Preferred Skills Must have strong organizational skills Must have a detail orientation and the proven ability to prioritize work Sound decision-making abilities Must have the ability to work with limited supervision and as part of a team Physical requirements Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Must have the ability to travel frequently. Working condition include normal office setting. Employee shall provide a dedicated, private and safe working space in his/her home as an office, in a non-bedroom location free of distractions, with appropriate and ergonomically correct furniture, all subject to FFF’s approval (the “Home Office”).Employee shall obtain any necessary local governmental permits to allow work in the Home Office. Travel: Heavy travel is required, from a minimum of 50% up to 100% of work time. Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.Must have the ability to exercise discretion as well as appropriate judgments when necessary.Must be proactive in finding solutions. Direct Reports None EEO Statement FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Acknowledgement The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all the essential functions of this position, and that these essential functions may change as deemed necessary by the manager. #J-18808-Ljbffr FFF Enterprises