Assistant Practice Manager

Responsibilities

• Assists the Practice Manager in managing the daily operations of the practice locations.
• Prepares various documents and handles confidential matters in accordance with rules, policies and procedures.
• Promptly and professionally answers telephone calls and inquiries; routes and/or resolves calls appropriately.
• Ensures the office space, supplies, and equipment are provided and maintained appropriately for admin staff, clinical staff, and patient care.
• Manages the preparation and reporting processes for payroll in the absence of the Manager; processes employee recorded time in Kronos, verifies for accuracy, and clarifies inconsistencies with employees and/or the Practice Manager.
• Reconciles monthly third‑party vendor billing with appointment schedules for accuracy, identifies discrepancies and facilitates correction.
• Assists in resolving clinical issues related to a third‑party vendor, physician and patient billing matters.
• Oversees and approves office clinical supply inventory, ensures mail is opened and processed, and offices are opened and closed according to procedures.
• Provides support to the clinical staff and administrative staff in the absence of the Practice Manager; this position is the primary back up for clinical staff.
• Runs errands as necessary at the request of the Practice Manager and/or Medical Site Directors.
• Supports and upholds established policies, procedures, objectives, quality improvements and safety.
• Practice and adheres to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
• Performs other duties as assigned.

Qualifications

• 5+ years clinical experience required; Registered Nurse preferred.
• Bachelor’s degree preferred.
• Two years of supervisory experience preferred.
• Must exhibit a high degree of responsibility in confidential matters.
• Ability to work independently and balance multiple priorities is required.
• Effective communication skills, both verbal and written; English proficiency required.
• Excellent organization, problem solving, and listening skills are required; knowledge of medical terminology is required.
• Strong interpersonal skills are required; broad-based experience successfully working with physicians and individuals.
• Proficient in Microsoft Word, Excel, Outlook and Epic preferred.

At Stamford Health, we believe that every patient deserves compassionate, personalized, person‑centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.