Customer Service Representative

Job Description

Job Description

Job Title:  Customer Service Representative
Location:  Houston TX 77032
Work Schedule: 7am EST to 8pm EST
Pay Rate:  USD 23.00 /hr
Contract Type: TTH

Position Summary:
Remote role. Candidate must report to any Evoqua branch for in-office trainings or meetings as needed. Flexibility to travel preferred. 

Qualifications:

• High school diploma or equivalent with at least 1 year of customer service or related experience
  OR
• Associate’s degree with demonstrated capability in a comparable role
• Excellent time management, organizational, written, and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Professionalism in managing difficult/sensitive situations
• Willingness to learn and improve processes
• Strong multitasking skills across communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other channels
• Process customer orders, service requests, and documentation
• Manage incoming and outgoing calls for internal and external customers
• Collaborate with internal teams to resolve customer issues or fulfill requests
• Enter or update service order requests; provide order confirmation
• Follow established procedures and company policies
• Process customer payments and provide proof as needed
• Provide invoices or generate customer-specific reports upon request
• Ensure adherence to department standards and service metrics

Physical & Work Requirements:

• Must be able to sit, stand, hear, and see on a regular basis
• Frequent walking, writing, and typing
• Occasional bending, reaching, and stair climbing
• Clear verbal and written communication
• Exposure to minor dust or dirt; concrete work surfaces
• Ability to operate a computer and phone
• Occasional travel for meetings or seminars may be required

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.