Solutions Engineer

Sr. Observability Solutions EngineerAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.AHEAD's Sr. Observability Solutions Engineers are the technical experts that collaborate with our AHEAD account teams to help identify, qualify, and build solutions that support our customer's Digital Business transformation.The AHEAD Sr. Observability Solutions Engineer (SSE) will be focused on technologies such as Datadog, Dynatrace, Chronosphere, etc. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area.*Must be in PST*ResponsibilitiesActive participation in the AHEAD SSE and service delivery teamsBe a thought leader for AHEAD clients, responsible for designing, architecting technical solutionsSupport the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirementsDevelop relationships with other Observability SSE team members, leaders, and partners in support of sales objectivesStrategize and execute technical sales callsComplete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accuratelyQualify sales opportunities in terms of customer technical requirements, decision-making process, and fundingPresent and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD managementParticipate in the mentorship of entry-level team membersPossess strong, detailed product/technology/industry knowledgeKnowledge of job-associated software and applicationsTravel required up to 30%QualificationsExpertise in observability technologies such as Datadog, Dynatrace, Chronosphere, New Relic, Splunk, etcExpertise in with Splunk Enterprise, Splunk Cloud, and Splunk Enterprise SecurityExpertise as a consultant for clients, advising on technical solutions and participating in pre-sales and solution developmentEnterprise experience with Cloud Infrastructure, networking and system administrationExperience in architecture leadership that brings together and integrates solutions across multiple vendorsAbility to evaluate new technologies and provide internal trainingAbility to understand customer needs, define requirements, and design solutionsAbility to develop and present architectural recommendations and implementation/ assessment servicesExcellent written and verbal communication skillsExcellent presentation skillsExtensive experience with Visio and PowerPointStrong technical aptitudeProvide technical leadership assuring quality, maximizing team outputSelf-motivatedCribl and Big Panda experience a plusExperience with automation and advanced configuration management tools are a plus$230,000 - $300,000 a yearThe compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.Why AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include:Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See benefits for additional details.Use of AI:We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at View email address on click.appcast.io may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.